Operations Manager / People Leader
About The Position
As an Operations Manager / People Leader with Orkin, you will lead a branch team delivering pest management services. After completing an initial 90 days of training, you will assume leadership of a branch location. The role focuses on growing the business, achieving financial goals, building a strong team culture, and delivering high-quality customer service. It is described as a stepping stone to regional leadership and other opportunities. The position requires field travel for branch office visits 25% of the time, and a willingness to relocate within the division geography for higher roles. You will oversee branch operations, sales and revenue growth, P&L performance, regulatory and company-policy compliance, staffing, and employee development. Compensation is $75,000 to $90,000 per year, with opportunities for additional earnings.
Requirements
- Bachelor’s degree or equivalent work experience.
- Documented success driving revenue for a Home Services company.
- Ability to obtain the appropriate pesticide license within the first 90 days of employment; the company pays for it.
- Ability to work independently in the field and manage route-based assignments.
- 5–7 years of multi-operational or sales management experience with a results-driven company.
- 5–7 years of P&L responsibility experience and an acute understanding of expense-control strategies.
- 5–7 years of demonstrated customer relations experience.
- 5–7 years of experience with P&L management and business processes.
- 5–7 years of operations or sales management experience with a results-driven company.
- 5–7 years of proven ability to achieve profitable growth.
- 5–7 years of mentoring, coaching, motivating, and training experience.
- Safely use a ladder within the manufacturer's weight capacity.
- Lift and carry up to 50 lbs.
- Safely access crawl spaces, attics, confined spaces, rooftops, and similar areas.
- Ability to work in all types of weather conditions.
Nice To Haves
- 2–5 years of experience in a service industry or recurring revenue business.
- 2–5 years of sales experience and/or sales management experience.
Responsibilities
- Assume leadership of a branch location after completing an initial 90 days of training.
- Travel in the field for branch office visits 25% of the time.
- Inspire the team to deliver high-quality service, accept constructive feedback, and commit to continual improvement.
- Drive revenue generation and growth through daily activity check-ins and accountability for results.
- Manage a Profit and Loss (P&L) statement and invest strategically in growth while balancing expense margins.
- Ensure compliance with local, state, and federal laws and regulations.
- Ensure accountability for and compliance with policies and procedures for all company vehicles.
- Recruit, hire, mentor, evaluate, and coach employees.
- Drive sales initiatives and results.
- Identify best practices, cost savings, and initiatives to improve customer service.
- Collaborate with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions.
- Promote positive employee relations, foster high morale, and uphold company operating standards.
- Maintain technical industry knowledge and expertise in pest, termite, sales, and operational management.
Benefits
- Company vehicle
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
- 401(k) plan with company match
- Employee stock purchase plan
- Paid Time Off
- Paid Holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- Comprehensive training programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
