Operations Manager / People Leader
About The Position
As an Operations Manager / People Leader with Orkin, you will lead a branch team delivering pest management services for residential and commercial customers. After completing an initial 90 days of training, you will assume leadership of a branch location. The role focuses on growing the business, meeting financial goals, developing employees, and fostering a high-performing, service-oriented culture. It is described as a stepping stone to regional leadership and other opportunities. The position requires field travel for branch visits 25% of the time and a willingness to relocate within the division geography for higher roles.
Requirements
- Bachelor’s degree or equivalent work experience.
- Documented success driving revenue for a Home Services company.
- Ability to obtain the appropriate pesticide license within the first 90 days of employment; the company pays for it.
- Ability to work independently in the field and manage route-based assignments.
- 5–7 years of multi-operational or sales management experience with a results-driven company.
- 5–7 years of P&L responsibility experience and an acute understanding of expense control strategies.
- 5–7 years of demonstrated customer relations experience.
- 5–7 years of experience with P&L management and business processes.
- 5–7 years of operations or sales management experience with a results-driven company.
- 5–7 years of proven ability to achieve profitable growth.
- 5–7 years of experience mentoring, coaching, motivating, and training.
- Safely use a ladder within the manufacturer's weight capacity.
- Lift and carry up to 50 lbs.
- Safely access crawl spaces, attics, confined spaces, rooftops, and similar areas.
- Ability to work in all types of weather conditions.
Nice To Haves
- 2–5 years of experience in a service industry or recurring revenue business.
- 2–5 years of sales experience and/or sales management experience.
Responsibilities
- Assume leadership of a branch location after completing an initial 90 days of training.
- Travel in the field for branch office visits 25% of the time.
- Inspire the team to deliver high-quality service, accept constructive feedback, and continually improve.
- Drive revenue generation and growth through daily activity check-ins and accountability for results.
- Manage branch operations and the Profit and Loss (P&L) statement, investing strategically in growth while balancing expense margins.
- Ensure compliance with local, state, and federal laws and regulations.
- Ensure accountability for and compliance with company policies and procedures for all Company vehicles.
- Recruit, hire, mentor, evaluate, and coach employees.
- Drive sales initiatives and results.
- Identify best practices, cost savings, and initiatives to improve customer service.
- Collaborate with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions.
- Promote positive employee relations, foster high morale, and uphold company operating standards.
- Maintain technical industry knowledge and expertise in pest and termite services, sales, and operational management.
Benefits
- Company vehicle.
- Medical, dental, and vision insurance.
- Maternity and life insurance.
- 401(k) plan with company match.
- Employee stock purchase plan.
- Paid time off and paid holidays.
- Employee discounts.
- Tuition reimbursement.
- Dependent scholarship awards.
- Comprehensive training programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
