Operations Manager / People Leader

Orkin LLC•Princeton, NJ

18d

About The Position

As an Operations Manager / People Leader with Orkin, you will lead a branch team delivering service to residential and business customers. After an initial 90 days of training, you will assume leadership of a branch location. The role focuses on growing the business, meeting financial goals, empowering employees, and building a high-performing, service-oriented culture. The position is described as a stepping stone to regional leadership and other opportunities. You will travel for branch office visits 25% of the time and must be willing to relocate within the division geography for higher roles.

Requirements

Bachelor’s degree or equivalent work experience.
Documented success driving revenue for a Home Services company.
Ability to obtain the appropriate pesticide license within the first 90 days of employment; the company pays for it.
Ability to work independently in the field and manage route-based assignments.
5–7 years of multi-operational or sales management experience with a results-driven company.
5–7 years of P&L responsibility experience and an understanding of expense-control strategies.
5–7 years of customer relations experience.
5–7 years of experience with P&L management and business processes.
5–7 years of operations or sales management experience with a results-driven company.
5–7 years of demonstrated ability to achieve profitable growth.
5–7 years of experience mentoring, coaching, motivating, and training.
Safely use a ladder within the manufacturer’s weight capacity.
Lift and carry up to 50 lbs.
Safely access crawl spaces, attics, confined spaces, and rooftops.
Ability to work in all types of weather conditions.

Nice To Haves

2–5 years of experience in a service industry or recurring-revenue business.
2–5 years of sales experience and/or sales management experience.

Responsibilities

Assume leadership of a branch location after completing an initial 90 days of training.
Travel in the field for branch office visits 25% of the time.
Inspire the team to deliver high-quality service, accept constructive feedback, and continually improve.
Drive revenue generation and growth through daily activity check-ins and accountability for results.
Manage branch operations and the Profit and Loss (P&L) statement, investing strategically in growth while balancing expense margins.
Ensure compliance with local, state, and federal laws and regulations.
Ensure accountability for and compliance with company vehicle policies and procedures.
Recruit, hire, mentor, evaluate, and coach employees.
Drive sales initiatives and results.
Identify best practices, cost savings, and initiatives to improve customer service.
Collaborate with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions.
Promote positive employee relations, foster high morale, and uphold company operating standards.
Maintain technical industry knowledge and expertise in pest, termite, sales, and operational management.
Work independently in the field and manage route-based assignments.

Benefits

Compensation of $75,000–$85,000 per year, with opportunities for additional earnings.
Company vehicle.
Medical, dental, and vision insurance.
Maternity and life insurance.
401(k) plan with company match.
Employee stock purchase plan.
Paid time off and paid holidays.
Employee discounts.
Tuition reimbursement.
Dependent scholarship awards.
Comprehensive training programs.