Operations Manager, Maintenance Service

Renova One•Chesapeake, VA

24d

About The Position

The Operations Manager, Maintenance Services oversees daily maintenance service operations and ensures quality work for clients. The role fields client requests, scopes work, prepares bids with assistance from subcontractors, oversees project execution, and ensures client satisfaction. The Operations Manager works closely with company leadership, field technicians, subcontractors, and vendors to drive service quality and uphold company standards. The position also supports business development, operational strategy, performance tracking, safety and regulatory compliance, and continuous process improvement across the maintenance service function.

Requirements

At least 5 years of operations management experience.
Proven leadership and team management skills, with a focus on mentorship and professional development.
Strong organizational, problem-solving, and decision-making abilities.
Proficiency in operations management software, Microsoft Office Suite, and industry-specific tools.
Knowledge of industry regulations, safety standards, and best practices in construction, flooring, and restoration.
Ability to work independently, manage multiple projects, and adapt to changing priorities.
Valid driver's license required.
All offers of employment are contingent upon a background check.

Nice To Haves

Operations management experience in maintenance services, property services, or construction.
Experience with general maintenance trades such as HVAC, plumbing, electrical, appliance repair, or general handyman services.
Multi-family housing industry experience.

Responsibilities

Oversee maintenance service operations, ensuring efficiency and adherence to company standards.
Field incoming service requests from clients; return calls within 1–2 hours, provide bids within 24–48 hours, and follow up with clients to close sales.
Schedule and manage subcontractor crews to complete work with quality execution and strong client service.
Ensure maintenance work orders and service calls are completed on time, within budget, and to quality expectations.
Solicit clients for new work with the aid and collaboration of the sales team.
Collaborate with leadership and sales teams to develop and execute operational strategies for the maintenance service line.
Maintain strong relationships with vendors, property clients, and key stakeholders.
Track KPIs, including response times, bid close rates, and customer satisfaction, and provide reports to leadership.
Ensure compliance with safety regulations, company policies, and industry standards.
Identify process improvements and implement best practices to enhance efficiency across maintenance services.