Manager Maintenance Operations

Embraer•Fort Lauderdale, FL

About The Position

The Manager Maintenance Operations supervises and oversees active aircraft maintenance workload, resources, and activities at the Embraer Executive Jet Service Center under line and base maintenance requirements. The role is directly responsible for day-to-day hangar floor operations, including maintenance planning and production control, work scheduling, resource coordination, productivity tracking, and team supervision. The manager works with maintenance, sales, and management teams to meet budget, schedule, quality, compliance, safety, and customer-satisfaction objectives, while supporting continuous improvement and development of new products and services. The position requires adherence to regulatory requirements and company policies, including OSHA, EPA, state, and federal regulations. Travel may be required up to 25%.

Requirements

Associate's degree, or high school graduation with technical training and knowledge normally achieved through university graduation or equivalent experience.
Successful track record and experience with process improvement in maintenance and/or production environments.
Supervisory, planning, and scheduling experience.
Strong written and verbal communication skills.
Ability to coach and motivate.
Analytical problem-solving ability and a process-oriented approach.
Proficiency in Microsoft Office and Microsoft Project.
Ability to work safely and professionally while adhering to regulatory requirements, including OSHA, EPA, state, and federal regulations.
Commitment to company values and compliance with department norms, policies, directives, Standard Operating Procedures, ENS, and company policies and procedures.

Nice To Haves

Experience in roles requiring budget understanding, resource forecasting and management, and maintenance workload planning.
Hands-on experience repairing, maintaining, overhauling, or manufacturing executive business jets.
Five or more years of experience supervising and/or directing workgroups.
FAA A&P license.
Experience with ERP systems such as AS-400 or SAP and Oracle systems such as Quantum or Corridor.
Ability to travel up to 25%.

Responsibilities

Track work schedules; supervise aircraft hangar and aircraft leads; and coordinate materials and resources to deliver aircraft maintenance and modifications on budget and schedule.
Work with management to ensure adherence to quality, compliance, dependability, reliability, training, and continuing safety policies.
Oversee all activities in the hangar maintenance planning and production control area.
Track and report daily maintenance productivity performance.
Handle team-related issues for assigned team members and work with the Maintenance Manager to enforce the code of conduct and ethics.
Cover hangar operations for absent leads by delegating duties to experienced technicians.
Coach, assist, and supervise team members in proper work procedures and practices.
Ensure team members follow company policies and procedures related to performance metrics, and report progress.
Review manpower requirements and vacation and time-off scheduling with the Maintenance Manager to achieve performance metrics.
Coordinate support from outside services, including treatment, cleaning, fuel trucks, and NDT.
Perform monthly production planning to achieve sales performance metrics in collaboration with the Maintenance Sales and Management Team.
Coordinate implementation of new product or service lines, including new revenue streams such as component repair, batteries, and wheel/tire assembly.
Develop, lead, and participate in P3E Continuous Improvement Projects.
Understand applicable account budgets to control costs, reduce waste, optimize non-billable time, and support budget metrics through continuous improvement.
Participate in capital improvement projects and equipment acquisitions.
Perform public relations functions and develop working relationships with customers' and vendors' officers.
Measure customer satisfaction and ensure improvements and corrective actions are implemented in a timely manner.
Incorporate Lean and P3E processes and concepts into daily activities, strive for continuous improvement, protect confidential and proprietary information, and satisfy work schedule requirements.
Perform other duties as assigned.