Manager Maintenance Operations

Embraer•Fort Lauderdale, FL

About The Position

The Manager Maintenance Operations supervises and oversees active aircraft maintenance workload, resources, and activities at the Embraer Executive Jet Service Center under line and base maintenance requirements. The role is directly responsible for day-to-day hangar floor operations, including maintenance planning and production control, workforce and resource coordination, productivity tracking, and delivery of maintenance and modification work within budget and schedule. The manager works with company management, maintenance sales, customers, vendors, and outside service providers to support quality, regulatory compliance, safety, customer satisfaction, production performance, and continuous improvement. The role also supports new product and service-line development, capital improvements, equipment acquisitions, and budget management. Travel may be required up to 25%.

Requirements

Associate’s degree, or high school graduation with technical training and knowledge normally achieved through university graduation or equivalent experience.
Successful track record and experience with process improvement in maintenance and/or production environments.
Prefer 5 or more years of experience supervising and/or directing workgroups.
High-level written and verbal communication skills.
Ability to coach and motivate team members.
Strong presence on the maintenance/production floor and ability to drive improvement.
Analytical problem-solving ability and a process-oriented approach.
Proficiency in Microsoft Office and Microsoft Project.
Ability to work safely and professionally while adhering to regulatory requirements, including OSHA, EPA, and state and federal regulations.

Nice To Haves

Experience in positions requiring budget understanding, resource forecasting and management, and workload planning in maintenance.
Hands-on experience in the repair, maintenance, overhaul, or manufacture of executive business jets.
FAA A&P license.
Supervisory, planning, and scheduling experience.
Experience with ERP systems such as AS-400 or SAP, and Oracle systems such as Quantum or Corridor.

Responsibilities

Track work schedules and supervise aircraft hangar and aircraft leads.
Coordinate materials and resources to deliver aircraft maintenance and modifications on budget and schedule.
Work with management to ensure adherence to quality, compliance, dependability, reliability, training, and continuing safety policies.
Oversee maintenance planning and production control activities in the hangar.
Track and report daily maintenance productivity performance.
Handle team-related issues and work with the Maintenance Manager to enforce the code of conduct and ethics.
Cover hangar operations for absent leads by delegating duties to experienced technicians.
Coach, assist, and supervise team members in proper work procedures and practices.
Ensure team members follow company policies and procedures related to performance metrics, and report progress.
Review manpower requirements and vacation and time-off scheduling with the Maintenance Manager to achieve performance metrics.
Coordinate support from outside services, including treatment, cleaning, fuel trucks, and NDT.
Conduct monthly production planning to achieve sales performance metrics with the Maintenance Sales and Management Team.
Coordinate implementation of new product and service-line development, including new revenue streams.
Develop, lead, and participate in P3E continuous improvement projects.
Manage applicable account budgets to control costs, reduce waste, optimize non-billable time, and support budget metrics through continuous improvement.
Participate in capital improvement projects and equipment acquisitions.
Perform public relations functions and develop working relationships with customers’ and vendors’ officers.
Measure customer satisfaction and ensure improvements and corrective actions are implemented in a timely manner.
Work safely and comply with applicable regulatory requirements, including OSHA, EPA, and state and federal regulations.
Incorporate Lean and P3E processes and concepts into daily activities and strive for continuous improvement.
Protect confidential and proprietary documents and information, comply with company policies and procedures, and satisfy work schedule requirements.
Perform other duties as assigned.