Operations Manager, Junior & Groups Programmes

Oxford International Education Group•Vancouver, BC

9d•CA$65,000 - CA$68,000•Onsite

About The Position

The Operations Manager, Juniors & Group Programmes, is responsible for both leading seasonal staff teams and managing the detailed logistics that ensure our Junior and Group Programmes run smoothly. This is a highly hands-on operational role that combines day-to-day scheduling, timesheet tracking, accommodation and budget management with student welfare, client satisfaction, and program quality. This is an exciting opportunity for someone who thrives on both team leadership and operational execution, ensuring every aspect of our programmes runs to the highest standard.

Requirements

Eligibility to work in Canada
Eligibility to travel in Canada and the USA
Clear background or criminal record check
Proven experience managing Junior/ESL residential programmes or similar operational environments.
Strong background in logistics, administration, and budget management
CEFR C1+ level English proficiency (spoken and written).
Proficiency in CLASS or similar administrative software.
Valid First Aid or lifeguard certification.
Flexible, adaptable, and comfortable working in a fast-paced environment
A hands-on manager who enjoys balancing people leadership with operational detail
Highly organised with strong leadership and communication skills

Nice To Haves

Previous experience managing language school programmes or residential camps.
Familiarity with UBC/TMU campus and Vancouver, Toronto, and/or Halifax attractions.
Experience working with 8-17 year olds.

Responsibilities

Coordinate accommodation, meals, transportation, academic, and activity schedules across multiple programme locations in North America (Vancouver, Toronto, New York, Halifax, LA, Florida and San Francisco)
Manage programme budgets, including forecasting, tracking, and expense approvals
Lead centre set-up, preparation, and closure, ensuring materials, equipment, schedules, and bookings are in place
Organise and oversee transfers, including coach and taxi bookings, and assign staff to transfers
Generate quotes and support the sales team as a programme lead when required
Ensuring compliance with all local health and safety regulations and accreditation standards
Recruit, train, induct, and manage seasonal staff teams.
Oversee staff scheduling and timesheet tracking, ensuring accurate reporting for payroll
Provide ongoing supervision, coaching, and performance management to ensure staff deliver a high-quality student experience.
Allocate staff to residential accommodation blocks to maintain appropriate supervision ratios.
Participate in and deliver staff induction and ongoing training throughout the programme.
Be a visible and approachable leader, supporting staff on-site with day-to-day operational issues
Act as the main point of contact for agents, students, and group leaders, handling enquiries and problem solving promptly
Liaise with host universities and college partners to ensure smooth centre operations and resolve accommodation or faculty issues
Ensure all correspondence (with clients, staff, partners) is handled professionally and within one business day
Implement client feedback procedures and take action where needed
Represent the organisation positively at all times with students, staff, agents, and university partners