Assistant Manager, Groups and Operations

AAA Central Penn•Harrisburg, PA

1d•Hybrid

About The Position

We’re looking for an Assistant Manager, Groups and Operations to help guide our Discoveries Group Travel team, support day-to-day operations, and create exceptional experiences for our members and clients. This role is for a strong people leader who loves travel, thrives in a fast-paced environment, and knows how to balance customer service with business results. The role includes a mix of office and remote work, along with occasional travel. It also involves the day-to-day movement and activity that comes with supporting events, presentations, and travel experiences.

Requirements

Experience leading people, managing operations, and delivering exceptional customer service.
Strong communication skills with the ability to coach others, solve problems, and build trust across the team.
Comfort managing multiple priorities, interpreting data and reports, and making thoughtful decisions in a fast-paced environment.
Proficiency with business technology such as Excel, PowerPoint, Word, Outlook, Teams, and related systems.
A valid active passport and the ability to travel domestically and internationally when needed.

Nice To Haves

A background in travel, tourism, group travel, or a related field is strongly preferred.
Knowledge of travel operations, suppliers, destinations, and customer booking processes is a big plus.

Responsibilities

Lead daily operations for the Discoveries Group Travel team and help keep everything running smoothly.
Coach, mentor, and develop team members through one-on-ones, training, onboarding, and real-time support.
Step in as the first point of support for escalated customer service situations and help remove roadblocks for the team.
Partner with the Discoveries, Group Travel and Travel Store Manager on staffing, procedures, team communication, and department goals.
Support sales growth, promotional events, travel presentations, and the development of new group business.
Oversee records, budgets, reporting, reservations, contracts, and other operational details that keep trips and the department on track.
Stay current on destinations, suppliers, travel requirements, and industry updates so the team can deliver outstanding service.