Groups Coordinator

Marriott•Schaumburg, IL

1d•$25 - $26

About The Position

The Groups Coordinator is responsible for processing all reservation requests, changes, and cancellations received via phone, fax, or mail. This role involves identifying guest reservation needs, determining appropriate room types, and verifying availability and rates. The coordinator will explain guarantee, special rate, and cancellation policies, accommodate and document special requests, and answer questions about property facilities and services. They will utilize sales techniques to maximize revenue, communicate information regarding designated VIP reservations, and input/access data in the reservation system. Additionally, this role addresses challenges in accommodating rooming requests by communicating with appropriate departments, oversees the accuracy of room blocks and reservations, inputs group rooming lists, revises room blocks to maintain availability, and keeps organized files of all groups. The position also involves setting up proper billing accounts according to Accounting policies. The role requires adherence to all company policies and procedures, maintaining a clean and professional appearance, protecting company assets, and providing excellent guest service according to company standards. This includes welcoming and acknowledging guests, anticipating and addressing service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation. Effective communication, both verbal and written, is essential, as is developing and maintaining positive working relationships and supporting team goals. The role also involves complying with quality assurance expectations and standards, reading and visually verifying information, and performing other reasonable job duties as requested by Supervisors. Physical demands include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

No supervisory experience.

Responsibilities

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Communicate information regarding designated VIP reservations.
Input and access data in reservation system.
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
Oversee accuracy of room blocks and reservations.
Input group rooming lists using reservation systems.
Revise room blocks to maintain the required number of available rooms.
Keep organized files of all groups.
Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.