Operations Manager in Training

Mike's Carwash•Jeffersonville, IN

2d•Onsite

About The Position

The Operations Manager in Training is a working manager who learns all aspects of the performance and effective operation of a Mike’s location in preparation for a General Manager role. The role is expected to inspire team members and management teams to execute Mike’s Purpose and deliver on the Team Member Promise while maximizing profitability. The manager works daily at locations and reports to a District Manager. The position requires an average of 40 hours per week, including at least five days and 40 hours each week unless otherwise approved. The schedule includes every other weekend, the capability to close at least one night and open at least one morning per week, and a full schedule during the week leading up to Christmas, including December 24. The manager must be able to transfer between stores within the market and work at all locations in the assigned region.

Requirements

General Manager or equivalent experience is required; this may be substituted by a degree in an applicable field.
Extensive operational experience, including proven ability to lead and develop small teams, consistently hit goals, and perform day-to-day upkeep of facilities and/or equipment, unless substituted by an applicable degree.
Ability to deal with practical problems and implement appropriate solutions.
Ability to score 80% on the Money Handling Skills Assessment without using a calculator.
Ability to read product manuals, reports, workplace rules, and procedures in understandable English; speak with poise and confidence and/or effectively deal with customers.
Must average 40 hours per week unless otherwise approved.
Must work at least five days and 40 hours each week, including every other weekend, unless otherwise approved.
Must be capable of closing at least one night and opening at least one morning each week.
Must work a full schedule during the week leading up to Christmas, including December 24.
Ability to transfer between stores within the market and work at all locations in the assigned region.
Must meet the stated physical demands, including continuous standing or walking and repetitive movements; occasional sitting, stooping, reaching, twisting, pulling and carrying; infrequent lifting up to 50 pounds; and rare stair and ladder climbing.
Must be able to work outdoors in temperatures from 0 to 100 degrees Fahrenheit and, as required, work around moving machinery and chemicals and wear gloves, eye protection, or hearing protection.

Responsibilities

Execute Mike’s Purpose and deliver on the Team Member Promise, serving as a role model for associate behavior and performance.
Satisfy customers by maintaining acceptable wash quality and staffing, professionally handling customer complaints and damages, and tracking and responding to customer feedback platforms.
Develop the management team by completing checklists on time and participating in one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, managers’ certifications, and the discipline process.
Develop wash associates through orientation, training checklists, ongoing coaching, and at least one S.O.C. completed and delivered each week; document and deliver applicable discipline, lead termination proceedings, and manage staffing through hiring-needs surveys, scheduling, and timecards.
Maximize location profitability by increasing profits, minimizing expenses, maintaining proper records and inventories, working with the Area Director on budgets and goals, and following paperwork procedures and guidelines.
Ensure operational excellence by completing OPEX checklists thoroughly and on time, completing all OEE follow-ups, and maintaining staffing within guidelines.
Create a safety-conscious culture through vehicle and personal safety training and promotion; follow progressive discipline for safety violations; work with the location Safety Manager on Safety Meeting Refreshers and Safety Audit follow-ups; post the OSHA 300 form annually from February 1 through April 30; and report recordable injuries to HR using the Accident Investigation Form.
Attend quarterly Ops meetings, or arrange for the Assistant Manager to attend during PTO and return with detailed notes for the location.
Comply with all company policies and procedures.
Complete other duties as assigned.