Operations Manager II
About The Position
At PNC, the Operations Manager II works within the Finance organization and leads a team in a customer-focused, fast-paced remote environment. The role participates in developing the operations strategy, executes the operating plan, and communicates strategy to the operations team. It is responsible for two or more functions across one or more sites, or for a complex product, function, or location, and may manage managers, supervisors, and/or individual contributors. The position manages business results, oversees end-to-end processes with varying risk and financial value, and serves as a senior escalation point for complex process or product-support issues. It provides coaching and development, translates strategic direction into tactical plans, advises service partners and customers, and drives operational improvements. The role also oversees the unit’s control framework, monitors transactions and risk indicators, and manages risk mitigation and business resiliency activities. The position is described as remote in select geographic locations, subject to PNC approval. Approved remote work must be performed from a quiet, secure, and confidential home workspace; occasional in-office participation may be required based on business needs. The role supports a rotating schedule of 8:00 AM–5:00 PM ET and 9:00 AM–6:00 PM ET. PNC will not sponsor employment visas or participate in STEM OPT for this position.
Requirements
- Typically, a university or college degree and at least 3 years of industry-relevant experience.
- For an operations or production environment position, typically 2 years of previous managerial experience.
- In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
- Demonstrate appropriate knowledge, skills, and abilities for the role, including decision-making and critical thinking, effective communication, internal resource coordination, operational functions, problem solving, process management, and standard operating procedures.
Nice To Haves
- Preferred experience in foreign exchange (FX) operations and data analytics.
- Preferred skills: accountability, customer solutions, ensuring compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures.
Responsibilities
- Participate in developing the operations strategy; execute the operating plan and communicate strategy to the operations team.
- Manage two or more functions across one or more sites, or manage a complex product, function, or location; manage managers, supervisors, and/or individual contributors.
- Manage and be accountable for achieving desired business results.
- Act as a senior escalation point and resolve exceptions involving complex processes and/or product support.
- Review and oversee end-to-end processes of varying risk and financial value.
- Interact with customers and third parties to drive business results and resolve escalated issues.
- Coach and develop team members, supervisors, and/or managers; lead staff meetings and translate strategic direction into tactical operating plans.
- Consult with and advise service partners and customers.
- Identify and influence strategic improvement initiatives; represent or sponsor the operations group on projects.
- Develop, review, and/or approve standard operating procedures and recommend or drive policy improvements.
- Oversee or own the control framework for areas of responsibility.
- Review transactions, reports, and key risk indicators to identify exceptions, monitor quality, and ensure effective quality risk management.
- Manage and remain accountable for risk mitigation and business resiliency activities and/or strategies.
- Demonstrate customer focus and manage risks in accordance with PNC’s Enterprise Risk Management Framework.
- Cultivate inclusive teams, model company values, enable change, take ownership of results, and develop employees.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match.
- Pension and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child and elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Maternity and/or parental leave, depending on eligibility.
- Up to 11 paid holidays per year, depending on eligibility.
- 9 occasional absence days per year, unless otherwise required by law, depending on eligibility.
- 15 to 25 vacation days per year depending on career level and years of service, subject to eligibility.
- Incentive-eligible compensation based on company, business, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
