Operations Manager, HVAC
About The Position
We are seeking an experienced HVAC Operations Manager to lead and grow our HVAC operations across the Greater Cincinnati market. This opportunity is part of a newly formed partnership with a well-established residential home services company that has built a strong reputation for customer service, technical expertise, and quality workmanship. This role is ideal for a hands-on HVAC leader who is passionate about developing technicians, driving operational performance, and delivering an exceptional customer experience. If you thrive in a fast-paced environment and enjoy building high-performing teams, we'd love to hear from you.
Requirements
- 5+ years of HVAC leadership experience
- Previous leadership experience managing HVAC technicians or field service teams
- Strong knowledge of residential HVAC diagnostics, maintenance, repair, and service operations
- Proven ability to coach technicians and improve individual and team performance
- Experience managing operational KPIs and driving accountability
- Strong customer service, communication, and problem-solving skills
- Ability to balance people leadership with operational execution
- Valid driver's license and clean driving record
Nice To Haves
- Experience leading service teams within a residential HVAC organization
- ServiceTitan or similar field service software experience
- Track record of improving technician productivity and department profitability
Responsibilities
- Lead, coach, and develop a team of residential HVAC service technicians
- Drive performance across key metrics including revenue, productivity, customer satisfaction, and maintenance agreement growth
- Conduct ride-alongs, field training, and regular coaching sessions to support technician development
- Partner with dispatch and operations teams to optimize scheduling and technician efficiency
- Monitor service quality and conduct job site visits to ensure consistent execution
- Manage customer escalations and service recovery efforts
- Analyze KPIs and implement strategies to improve team performance and profitability
- Support recruiting, onboarding, and retention initiatives for the service department
- Promote a culture of safety, accountability, and customer-first service
- Collaborate with senior leadership to support growth initiatives and operational excellence
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing leadership development and training opportunities
- Career advancement opportunities within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
