OPERATIONS MANAGER C-SES - 64064702

State of Florida • TALLAHASSEE, FL

7d • $54,125 - $59,536 • Onsite

About The Position

The Florida Department of Health (DOH) is seeking a creative, highly organized, career-oriented, flexible and motivated individual to become an essential member of our management team. The Department works to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts. As one of Florida’s leading state agencies, DOH’s workforce has more than 12,000 employees who serve millions of individuals across the state striving to make Florida the healthiest state in the nation!
If you thrive in a dynamic, people-oriented environment and want to help influence the quality of public health in Florida, please apply to become our next Operations Manager in the Bureau of Community Health Assessment within the Division of Public Health Statistics and Performance Management. This is a full-time, in-office position.
Your Specific Responsibilities:
The selected candidate will serve as a key decision-maker, providing strategic direction, operational oversight, and subject matter expertise to ensure successful implementation and sustainability of public health accreditation efforts. You’ll collaborate with dedicated professionals, influence strategic initiatives, and help shape the future of public health excellence. We are seeking an experienced and highly motivated professional to serve as the Accreditation Section Manager within the Bureau of Community Health Assessment. This leadership role is responsible for overseeing all aspects of the Department’s public health accreditation efforts, ensuring continued compliance with the Public Health Accreditation Board (PHAB) standards and maintaining the Department’s accredited status.
This position combines program leadership, staff supervision, stakeholder engagement, and quality improvement oversight, with a strong emphasis on maintaining and advancing compliance with Public Health Accreditation Board (PHAB) standards.
The incumbent will also be responsible for the following:
This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules ensuring proper coverage, and complete timesheets.
This is a leadership position in which the incumbent has the responsibility to make decisions and/or take actions of a leadership nature as the need arises. The incumbent spends time communicating with, motivating, training, and evaluating community health assessment programs and planning and directing growth of the program at both the local and state level. Responsible for the supervision of staff including appraisals, planning and directing their work, approving leave, having the authority for hiring and taking disciplinary action or effectively recommending such actions.
Supervises direct reports including motivating, training, providing guidance, and direction. Develops expectations and meets with staff regularly to discuss performance, complete performance reviews, and disciplinary action, if needed. Maintains vacation and work schedules to ensure proper coverage and completes timesheets. Ensures all staff complete required training and are offered additional training.
The incumbent shall plan, monitor, and evaluate accreditation activities. This includes developing, conducting, and evaluating regional and individualized training workshops for county health department staff and community partners on the Public Health Accreditation Board (PHAB) Standards and Measures and other relevant information, coordinating with and providing consultations, guidance and ongoing technical assistance to the State Health Office and other programs, community agencies and coalitions, county health departments on implementing evidence based practices that support the demonstration of meeting accreditation standards.
Serves as lead contact and project liaison for county health department and department staff for PHAB. Activities include encouraging networking at the local, state, and national levels, promoting the use of PHAB as a tool for standardizing public health practice and processes across departments, presenting at county, regional, state, and national conferences and meetings, serving on task forces and planning committees as appropriate.
Responsible for the facilitation of the PHAB Accreditation and annual reporting processes. Coordinates and monitors accreditation implementation throughout the Agency. Fosters communications, collaboration, sharing, and training among accreditation coordinators and other public health practitioners in Florida. Monitors progress towards achieving and retaining PHAQB accreditation status. Develops required documents for grant application and reporting.
Assists with the development of departmental policies, standards, protocols, program designs, manuals, and reports. Staffs and coordinates meetings to assist in the development and monitoring of statewide projects. Coordinates meetings between departments, programs and agencies to promote collaboration of mutual activities.
Represents the Department of Health at local, state, and national meetings and conferences, task forces, and workgroups. Attends local and state policy meetings regarding health care services.
Performs other duties and responsibilities as assigned or required by program activities. Complies with and monitors compliance (when applicable) of the mandatory requirements in Section 215.422, F.S., and Chapter 3A-24, F.A.C. Participates in and attends educational opportunities to further enhance personal and professional development.
Other duties as assigned.

Requirements

• Relevant professional experience in one or more of the following areas: Public health or social services, Performance management or quality improvement, Strategic planning or systems analysis, Program/policy development, monitoring, or evaluation
• Demonstrated experience applying research and evaluation methods, including: Collecting, organizing, and analyzing quantitative and qualitative data, Identifying trends, gaps, and improvement opportunities, Developing evidence-based recommendations and performance strategies
• Knowledge of applied research and evaluation methodologies
• Knowledge of public health, public administration, healthcare administration, or social services systems
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong organizational skills to lead and communicate plan goals and objectives
• Strong written and verbal communication skills
• Ability to clearly communicate expectations, assignments, and complex information
• Capacity to analyze data, interpret findings, and develop actionable recommendations
• Ability to plan, prioritize, coordinate, and delegate work effectively
• Strong interpersonal skills with the ability to build and maintain collaborative relationships
• Ability to work both independently and as part of a team in a fast-paced, dynamic environment
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• A master’s degree in public health, public administration, social sciences, or a related field from an accredited college or university
• Experience working with or within county health departments or similar public health organizations.

Responsibilities

• Serve as a key decision-maker, providing strategic direction, operational oversight, and subject matter expertise to ensure successful implementation and sustainability of public health accreditation efforts.
• Collaborate with dedicated professionals, influence strategic initiatives, and help shape the future of public health excellence.
• Oversee all aspects of the Department’s public health accreditation efforts, ensuring continued compliance with the Public Health Accreditation Board (PHAB) standards and maintaining the Department’s accredited status.
• Combine program leadership, staff supervision, stakeholder engagement, and quality improvement oversight, with a strong emphasis on maintaining and advancing compliance with Public Health Accreditation Board (PHAB) standards.
• Engage in supervisory responsibilities, including communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work.
• Develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules ensuring proper coverage, and complete timesheets.
• Make decisions and/or take actions of a leadership nature as the need arises.
• Communicate with, motivate, train, and evaluate community health assessment programs and plan and direct growth of the program at both the local and state level.
• Supervise staff, including appraisals, planning and directing their work, approving leave, and having the authority for hiring and taking disciplinary action or effectively recommending such actions.
• Motivate, train, provide guidance, and direction to direct reports.
• Develop expectations and meet with staff regularly to discuss performance, complete performance reviews, and disciplinary action, if needed.
• Maintain vacation and work schedules to ensure proper coverage and complete timesheets.
• Ensure all staff complete required training and are offered additional training.
• Plan, monitor, and evaluate accreditation activities.
• Develop, conduct, and evaluate regional and individualized training workshops for county health department staff and community partners on the Public Health Accreditation Board (PHAB) Standards and Measures and other relevant information.
• Coordinate with and provide consultations, guidance, and ongoing technical assistance to the State Health Office and other programs, community agencies and coalitions, county health departments on implementing evidence based practices that support the demonstration of meeting accreditation standards.
• Serve as lead contact and project liaison for county health department and department staff for PHAB.
• Encourage networking at the local, state, and national levels.
• Promote the use of PHAB as a tool for standardizing public health practice and processes across departments.
• Present at county, regional, state, and national conferences and meetings.
• Serve on task forces and planning committees as appropriate.
• Facilitate the PHAB Accreditation and annual reporting processes.
• Coordinate and monitor accreditation implementation throughout the Agency.
• Foster communications, collaboration, sharing, and training among accreditation coordinators and other public health practitioners in Florida.
• Monitor progress towards achieving and retaining PHAQB accreditation status.
• Develop required documents for grant application and reporting.
• Assist with the development of departmental policies, standards, protocols, program designs, manuals, and reports.
• Staff and coordinate meetings to assist in the development and monitoring of statewide projects.
• Coordinate meetings between departments, programs and agencies to promote collaboration of mutual activities.
• Represent the Department of Health at local, state, and national meetings and conferences, task forces, and workgroups.
• Attend local and state policy meetings regarding health care services.
• Perform other duties and responsibilities as assigned or required by program activities.
• Comply with and monitor compliance (when applicable) of the mandatory requirements in Section 215.422, F.S., and Chapter 3A-24, F.A.C.
• Participate in and attend educational opportunities to further enhance personal and professional development.
• Perform other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed