Operations Manager - Atlantic

United Services Group•Halifax, NS

1d•Remote

About The Position

The Operations Manager, also known as RPM (Regional Partner Manager), will report to the Head of Partner Relations. This role serves as a crucial liaison between United and its Partners within specified regions. The RPM will collaborate internally with departments such as Retention, Learning & Development (L&D), Finance, and Equipment Services, as well as externally with third-party vendors. The primary goal is to ensure that Partner needs are met according to expectations, ultimately leading to the fulfillment and exceeding of customer expectations. Additionally, the role involves working closely with the Partner Relations and Effectiveness department, including Program Coordinators and L&D, to enhance Partner skillsets, performance, and overall experience. Key areas of focus include ensuring Legal and Process Compliance, Subcontractor Recruitment and Performance Management, Subcontractor Change Overs (PCOs), Issues Escalation, and Compliance.

Requirements

Available to address customer and Contractor needs and concerns in a timely manner.
Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.
Business acumen
Task management & Planning skills
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced Technology competency
Managing budgeting & costing (Cost Breakdowns)
Process and compliancy driven.
Superior time management and problem-solving skills.
Ability to work independently.

Nice To Haves

Expertise in floor-care and cleaning procedures is an asset.

Responsibilities

Execution of United Services Group’s Vision, Mission, Values and Strategic plans.
Lead/Implement National Subcontractor Meetings Quarterly/Annually.
Manage Subcontractor Recruitment process and create a Resource Pool of trained Subcontractor within the regions.
Ensure legal compliances of Subcontractors by implementing United Hiring Packages.
Provide key support to the Regional teams in managing the performance management process with the Contractors.
Lead and manage the Contractor Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.
Managing Contractor Issues Escalation process.
Attending legal “Discoveries” on behalf of United Services Group, if required.
Collaborating and Co-developing with the Account Management and Retention teams: Solution to Issues Raised by Contractors and/or New Programs/Plans for Contractors to Be the First Choice Company for Contractors.
Calibration Walks with Account Management teams and Contractors.
Implementing guidelines, processes, and procedures for Contractor Relations Department Contractors and their employees within Salesforce.