Operations Management Trainee
About The Position
The Operations Management Trainee (OMT) is an 18-month structured and comprehensive training program designed to develop leadership and operational knowledge within the transportation industry. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, operational excellence, and key metrics. This role offers the chance to utilize problem-solving abilities to make sound business decisions. With support, mentorship, and training from managers and team members, and a willingness to relocate, trainees will be prepared for the next step in a successful career. This is an excellent opportunity for a recent college graduate to begin their career with a successful and stable company.
Requirements
- Bachelor's Degree, Required.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills , Required.
- Instills commitment to organizational goals , Required.
- Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment , Required.
- Strong mechanical skills , Required.
- Effective interpersonal skills Excellent influencing skills, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
- Ability to work independently and as a member of a team, Required.
Nice To Haves
- 1 year or more in customer service with issues resolution experience, Preferred.
Responsibilities
- Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.
Benefits
- Comprehensive benefit package
- 401(K) Savings Plan with a company match
- Discounted stock purchase options
- Performance-based annual cost of living increases
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support
- 12 weeks of paid maternity leave.
- Additional day of Paid Time Off (PTO) for Military Veterans.
- medical, prescription, dental, vision, life insurance and disability insurance options
- paid time off for vacation, illness, bereavement, family and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
