Operations Management Trainee - 2:30pm - 11pm

Ryder Supply Chain Solutions • Greensboro, NC

13d

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental.

The trainee manages customer relationship activities, including customer communication, proactive account management, issue resolution, and customer satisfaction. The role coordinates with Rental to maximize utilization while protecting lease customers, partners with Sales on customer calls, and helps manage operating costs and maintenance overhead. It also coordinates with Maintenance, Asset Management, Sales, and Marketing, and oversees preventive maintenance scheduling, follow-up, breakdowns, vehicle status updates, and technician work planning.

Relocation within the business unit is required at the conclusion of the training program. The role is a second-shift salaried position, from 2:30 p.m. to 11:00 p.m. The stated compensation range is $55,000 to $55,000, and the position may also be eligible for an annual bonus, commission, and/or long-term incentive plan depending on level and type. Full-time benefits include medical, prescription, dental, vision, life and disability insurance options; paid time off for vacation, illness, bereavement, family and parental leave; and a tax-advantaged 401(k) plan.

Requirements

• Bachelor's degree.
• Strong spreadsheet and word-processing software knowledge and skills.
• Basic understanding of business finance, controls, and metrics.
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay highly organized, manage time effectively, and prioritize work.
• Flexibility and self-drive to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as a member of a team.

Nice To Haves

• At least 1 year of customer service experience with issue-resolution experience.

Responsibilities

• Manage customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the Rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to support new business and increase customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policies and processes are followed to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown handling, and vehicle status updates.
• Oversee technician work planning to support efficiency, training, and flexibility.
• Relocate within the business unit at the conclusion of the training program.
• Perform other duties as assigned.

Benefits

• Medical insurance option
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance option
• Disability insurance option
• Paid time off for vacation, illness, bereavement, family leave, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level