Operations Management Trainee - Fleet Services

Ryder • Newark, NJ

7d • Onsite

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management, providing broad exposure to the business unit and training in heavy-duty truck repair shop management. The program develops operations and fleet maintenance knowledge and skills, with career progression based on performance; the stated ideal progression is to Ops Supervisor. Relocation within the business unit is required at the conclusion of the training program.

The position is based in Newark, New Jersey, and is scheduled Monday through Friday from 2:00 p.m. to 10:30 p.m. Work schedules may change as the trainee progresses. Compensation is salaried, paid weekly, with a stated range of $58,000 to $60,000. The role requires a completed four-year college degree.

Requirements

• Bachelor's degree required; the posting specifies a completed four-year college degree.
• Strong PC knowledge and skills, including spreadsheet and word-processing software packages; advanced proficiency required.
• Basic understanding of business finance, controls, and metrics; beginner proficiency required.
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay highly organized, manage time effectively, and prioritize work.
• Flexibility and self-drive to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as a team member.

Nice To Haves

• One or more years of customer service experience with issue-resolution experience.

Responsibilities

• Support the shop management process and assist with cost savings, customer retention, and metric-based initiatives.
• Manage customer relationship activities through quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to pursue new business and improve customer satisfaction.
• Manage running costs and maintenance overheads, and ensure policies and processes are followed to optimize them.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown handling, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Relocate within the business unit at the conclusion of the training program.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• 401(k) employer match.
• Discount on company shares.
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level