OPERATIONS & MGMT CONSULTANT MGR - SES - 76004489

State of Florida • Tallahassee, FL

9d

About The Position

The Operations & Management Consultant Manager provides statewide leadership and direction for Florida’s Commercial Driver License and Motor Vehicle program operations. The role is responsible for ensuring exceptional service to the public, internal stakeholders, external partners, and vendors, while overseeing staff and supervisory personnel and strengthening workforce performance through coaching, development, and management.

The position guides operational activities, implements policies and procedures, and ensures compliance with federal CDL requirements and Florida state legislation. It supports modernization initiatives, improves customer-service delivery, maintains productive relationships with agency leadership, industry partners, and regulatory bodies, and ensures program quality, accountability, and service excellence.

Requirements

• Effective written and verbal communication skills, including the ability to conduct meetings and present ideas, plans, and recommendations.
• Excellent customer service skills and the ability to establish effective working relationships.
• Ability to work independently with minimal supervision and to manage, mentor, and monitor staff.
• Strong organization, multitasking, and time-management skills, including delegating assignments and ensuring deadlines are met.
• Ability to use critical thinking, problem-solving techniques, and judgment to make sound decisions.
• Knowledge of and ability to interpret and apply laws, rules, administrative code, policies, and procedures.
• Ability to prepare reports and analyze data, including program performance information.
• Knowledge of developing and implementing policies and procedures, and ability to analyze processes and implement improvements.

Responsibilities

• Provide statewide leadership and direction for Commercial Driver License and Motor Vehicle program operations.
• Oversee staff and supervisory personnel, including coaching, developing, and managing employees.
• Guide operational activities and implement policies and procedures.
• Ensure compliance with federal CDL requirements and Florida state legislation.
• Support modernization initiatives and enhance customer-service delivery.
• Maintain productive relationships with agency leadership, industry partners, and regulatory bodies.
• Ensure program quality, accountability, and service excellence.

Benefits

• Paid parental leave
• Annual and sick leave package
• Nine paid holidays
• State health and life insurance
• Educational benefits
• Contributory retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed