DJJ OPERATIONS CONSULTANT - SES - 80016852

State of Florida•Pensacola, FL

About The Position

The DJJ Operations Consultant serves as the Bureau of Monitoring and Quality Improvement North Region Deputy Supervisor, assessing services provided to Department youth in provider-operated programs and state-operated facilities. The position reports directly to the North Regional Supervisor and supervises employees, including communicating with, motivating, training, evaluating, planning, and directing their work. It may include responsibility for hiring, orientation, training, and supervision of regional staff. The position supports regional compliance and supplemental monitoring activities, including scheduling and assigning reviews, conducting reviews as a peer, assisting with technical assistance and outcome-based corrective action plans, and performing verification site visits. It also supports monitoring standards and tools, coordinates start-up reviews for new programs, reviews and edits regional reports, and provides training and consultation to Department staff. Overnight travel is required and may be needed with little or no notice. Routine travel may range from Pensacola to Jacksonville and south to Ocala. The position may be located in listed North Region counties in Florida.

Requirements

Knowledge of Department of Juvenile Justice policies and procedures, and the continuum of care of services and systems.
Knowledge of basic management principles and leadership techniques, and ability to supervise employees.
Ability to understand and apply rules, regulations, policies, and procedures related to operational activities.
Skills in systems analysis, data collection and interpretation, and focusing on and deciphering complicated subject matter.
Ability to communicate effectively verbally and in writing.
Ability to work independently and plan, organize, and coordinate work assignments.
Ability to assess training needs.
Ability to use computer technology and applications including Word, Excel, PDF/Adobe, and functional software such as Tableau and Access.
Ability to travel; overnight travel is required and may occur with little or no notice.
Valid and active driver’s license required.

Nice To Haves

Bachelor’s degree from an accredited college or university, or four years of professional experience.
Two or more years of supervisory experience.
Two or more years of experience in detention, prevention, probation, residential, or other human services fields.
Two or more years of contract monitoring, contract management, and/or contract procurement experience.
Previous audit or monitoring experience.

Responsibilities

Supervise employees, including communicating with, motivating, training, evaluating, planning, and directing their work.
May hire, orient, train, and supervise regional staff.
Assist with developing the regional annual compliance and supplemental monitoring schedule and assigning monitors to reviews.
Help ensure applicable juvenile justice programs and services receive annual compliance reviews and applicable supplemental reviews.
Support Monitoring and Quality Improvement staff.
Serve as a peer on annual compliance or supplemental programmatic monitoring reviews.
Update applicable information in the Program Monitoring and Management system in the Department’s Juvenile Justice Information System.
Assist with technical assistance and development of outcome-based corrective action plans, and conduct verification monitoring site visits.
Report critical issues found during reviews to the Regional Monitor Supervisor and assist with completing program alert forms.
Review the quarterly Monitoring Prioritization Tool and participate in developing annual monitoring schedules.
Assist the MQI Statewide Support Team with annual review and development of standards, guidelines, and monitoring tools.
Coordinate or participate in meetings, committees, training events, workgroups, peer reviews, and task force groups as requested.
Coordinate pre-operational and start-up monitoring reviews for new programs and provide information to the program area and contract manager.
May assist program area staff with incident management reviews and relay information to the program area.
Review and edit regional annual compliance reports and supplemental monitoring summaries for accuracy and timely completion.
Provide training and consultation to Department staff in monitoring services.