Open Jobs Operations Leader - Full Time

Sephora•Ann Arbor, MI

About The Position

As an Operations Leader at Sephora, you’ll drive operational excellence and help ensure the store runs efficiently while supporting an exceptional client experience. You’ll lead the operations team, oversee inventory and merchandising, and coach team members. The role is full-time, with 30–40 hours per week, and requires availability during peak retail operations, including nights, weekends, and holidays. Reliable attendance and punctuality are expected.

Requirements

At least 2 years of leadership experience in a similar role; retail operations or hospitality experience is preferred.
Proven ability to lead, coach, and develop teams to achieve goals.
Strong attention to detail, problem-solving, and organizational skills.
Effective time management and ability to prioritize in a dynamic environment.
Excellent communication and interpersonal skills.
Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
Physical ability to lift and carry up to 50 pounds as needed.
Meet the required minimum number of weekly shifts/hours; full-time schedule is 30–40 hours per week.
Availability during peak retail operations, including nights, weekends, and holidays; punctuality and consistent attendance.

Responsibilities

Oversee inventory management, replenishment, and order fulfillment, and ensure operational standards are met.
Lead visual merchandising, promotional events, and store maintenance to uphold the brand and drive sales.
Partner with the team to deliver exceptional client service and contribute to store goals.
Guide and train team members on operational processes, selling behaviors, performance metrics, and company initiatives.
Promote an inclusive culture of openness and teamwork.
Follow company policies and help maintain a safe and enjoyable shopping experience.