Operations Lead - Mall at Short Hills
About The Position
The Operations Lead is a member of the store leadership team responsible for driving and coaching profitability and efficiency. Working closely with the Operations and Visual Managers, this role initiates and delegates work and provides feedback to support effective store operations. The position requires constant movement throughout the store, including the sales floor and back of house. When not assisting guests, the Operations Lead takes initiative to help keep the store clean, safe, inviting, and efficient. The Operations Lead leads inventory management, operational processes, visual standards, and stockroom practices. The role partners with store leaders on business performance and oversees the recruitment, development, and feedback of Operations Associates. The Operations Lead also collaborates across functions to execute operational directives and initiatives, and opens and closes the store in accordance with back-of-house standards. Full-time employees are expected to be available for opening, closing, and weekend shifts, which may change to meet business needs. Employees are also expected to be able to work from the week of Black Friday through the first week of January.
Requirements
- At least 2 years of prior work experience in a client-centric sales environment.
- Proven leadership capabilities and excellent decision-making.
- Receptive to feedback and eager to provide feedback.
- Self-motivated, results-oriented, and able to excel individually and as part of a team.
- Excellent interpersonal and written communication skills.
- Ability to align with and embody ALO’s Guiding Principles.
- Ability to lift, push, carry, or otherwise move up to 50 pounds.
- Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
- Ability to stand and move for an entire shift.
- Full-time availability for opening, closing, and weekend shifts, and ability to work from the week of Black Friday through the first week of January.
Responsibilities
- Lead and execute inventory management processes to maximize inventory accuracy and reduce shrink.
- Investigate the root causes of inventory accuracy issues and partner with the General Manager to escalate process or system gaps.
- Manage shipment, receiving and processing, reverse transfers, sales floor recovery and replenishment, floor-set updates, and supply management.
- Champion strong visual standards on the sales floor.
- Maintain stockroom standards and processes that support workplace safety and efficient operations.
- Partner with Operations and Visual Managers on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
- Use business metrics to support strategies that drive business results.
- Move dynamically across the retail floor to assess and fulfill the needs of the business, team, and guests.
- Lead by example and inspire staff in daily operations and guest experience.
- Directly oversee Operations Associates, including recruiting and developing talent.
- Use company performance tools to evaluate Operations Associates and provide ongoing feedback to support their growth and improvement, in partnership with the store leader.
- Collaborate with the Visual Lead on cross-functional training and with the Sales and Service Lead to ensure effective business execution.
- Execute company-level operations-focused directives, projects, and initiatives with the management team to achieve goals and KPIs.
- Open and close the store in accordance with back-of-house standards.
- When not assisting guests, perform other tasks as needed to keep the store clean, safe, inviting, and efficient.
Benefits
- ALO employee discount
- Free ALO Wellness Club membership with access to streaming fitness and yoga classes
- Competitive medical, dental, and vision plan options
- Free virtual access to mental health providers
- New parent support for employees and dependents
- 401(k) with company matching
- Monthly store incentives
- Clothing allowance
- Free yoga classes at ALO Sanctuaries in select cities
- Commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
