Operations Lead - Mall at Short Hills

ALO•Millburn, NJ

1d•$19 - $23•Onsite

About The Position

The Operations Lead is a member of the store leadership team responsible for driving and coaching profitability and efficiency. Working closely with Operations & Visual Managers, this role initiates and delegates work and provides feedback to help the team achieve strong results across store operations. The position involves constant movement throughout the store, including the sales floor and back of house. When not assisting guests, the Operations Lead takes initiative to keep the store clean, safe, inviting, and efficient. The role leads inventory management and operational processes, supports visual and stockroom standards, and partners with management on business operations and performance. It also oversees Operations Associates, supports their recruitment and development, and collaborates across store functions to execute company initiatives. The Operations Lead opens and closes the store according to back-of-house standards.

Requirements

At least 2 years of prior work experience in a client-centric, sales environment.
Proven leadership capabilities and excellent decision-making.
Values feedback, is receptive to receiving feedback, and is eager to provide it.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Requires constant movement throughout all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Full-time employees are expected to be available for opening, closing, and weekend shifts, which may be subject to change.
Employees are expected to be able to work from the week of and including Black Friday through the end of the holiday season, the first week of January.

Responsibilities

Lead and execute inventory management processes to maximize inventory accuracy and reduce shrink.
Investigate inventory accuracy issues and partner with the General Manager to escalate process or system gaps.
Manage shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day replenishment, floor set updates, and supply management.
Champion strong visual standards on the sales floor.
Support a safe work environment and efficient operations through strong stockroom standards and processes.
Partner with Operations & Visual Managers on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Use business metrics to support strategies that drive business results.
Move dynamically around the retail floor to assess and fulfill the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Oversee Operations Associates and be responsible for recruitment and talent development.
Use company performance tools to evaluate Operations Associates and provide ongoing feedback to support their growth and improvement in partnership with the store leader.
Collaborate with the Visual Lead on cross-functional training and with the Sales & Service Lead to ensure the business is well-executed.
Execute company-level operations directives, projects, and initiatives in partnership with the management team to achieve goals and KPIs.
Open and close the store in accordance with back-of-house standards.

Benefits

Generous ALO employee discount
Free ALO Wellness Club membership with access to streaming fitness and yoga classes
Competitive medical, dental, and vision plan options
Free virtual access to mental health providers
New parent support for employees and dependents
401(k) with company matching
Monthly Store Incentive bonus program
Clothing allowance
Free yoga classes at select Sanctuaries
Commuter benefits