Operations Lead- Observatory North Park

Live Nation Entertainment•San Diego, CA

5d•$18 - $22

About The Position

The Operations Lead at Observatory North Park supports venue operations and delivers a safe, organized, guest-first experience. The role maintains room atmosphere and readiness, coordinates staff and communications, assists with guest services including ADA seating and VIP needs, and completes event and incident reporting. The position works in a fast-paced, often loud and stressful environment and requires late hours and a flexible schedule.

Requirements

Responsible Alcohol Awareness Training Certification or equivalent, as required by state or county licensing or certification requirements.
High school diploma or equivalent.
Ability to work late hours.
Flexible schedule.
Three years of supervisory experience in a high-volume restaurant or music hall environment.
Knowledge of Microsoft Office products and point-of-sale systems, preferably MICROS.
Knowledge of state, federal, and local liquor laws and health code regulations.
Ability to deal with intoxicated guests in a positive, safety-minded manner.
Tolerance of all cultures, music, and art forms.
Skills in decision-making, leadership, guest relations, interpersonal communication, organization, team building, time management, and staff management.
Ability to motivate staff, problem-solve, lead, delegate, follow up, and handle volatile situations with tact and confidence.
Ability to stand for extended periods and work on one's feet.
Ability to lift or move up to 25 pounds using proper lifting techniques.

Nice To Haves

At least two years of experience with a national restaurant chain.
Experience in a live music environment.
College diploma in a related field.

Responsibilities

Maintain appropriate room temperature, cleanliness, line of sight, table maintenance, and room capacity.
Conduct operations with a Guest First mindset.
Ensure recap forms are completed for the Operations Manager to submit.
Perform opening, ongoing, and closing duties.
Participate in daily pre-shift meetings in an upbeat and motivational manner.
Log nightly night-of-show reports and staff and guest incident reports.
Conduct safety, cleaning, and maintenance walk-throughs of the building interior and exterior.
Check ticket counts with the box office before the shift begins.
Check email and mailbox for current information.
Complete and distribute night-of-show event sheets.
Facilitate interdepartmental communication and organization.
Be on the radio at clock-in and assist with radio communications.
Ensure staff are present on time, clock in, sign in, and are in uniform; inform the Operations Manager if staff do not follow check-in instructions.
Check ADA seating and ensure proper seats are placed; coordinate with the box office regarding presold seats and assist with ADA seating throughout the evening.
Assist VIP guests with their needs throughout the evening.
Turn on TVs and menus.
Distribute night-of-show wristbands and ensure they are bundled properly.
Sell and check in bag check.
Assist the Operations Manager with meet-and-greet needs.