Operations Lead- Observatory North Park

Live Nation Entertainment•San Diego, CA

About The Position

The Operations Lead supports venue operations at Observatory North Park, maintaining an appropriate atmosphere and delivering guest-first service. The role oversees opening, ongoing, and closing duties; coordinates staff and interdepartmental communication; supports ADA seating, VIP service, bag check, and meet-and-greet needs; and completes event reports and operational checks. The position operates in a fast-paced, often loud and stressful environment and requires a flexible schedule and the ability to work late hours.

Requirements

Responsible Alcohol Awareness Training Certification or equivalent.
High school diploma or equivalent.
Ability to work late hours and maintain a flexible schedule.
Three years of supervisory experience in a high-volume restaurant or music hall environment.
Knowledge of Microsoft Office products and a point-of-sale system, preferably MICROS.
Knowledge of state, federal, and local liquor laws and health code regulations.
Ability to handle intoxicated guests in a positive, safety-minded manner.
Tolerance of all cultures, music, and art forms.
Skills in decision-making, leadership, guest relations, interpersonal communication, organization, team building, time management, and staff management.
Ability to motivate staff, solve problems, lead, delegate, follow up, and handle volatile situations with tact and confidence.
Ability to stand for extended periods and work on one's feet.
Ability to lift or move up to 25 pounds using proper lifting techniques.

Nice To Haves

At least two years of experience with a national restaurant chain.
Experience in a live music environment.
College diploma in a related field.

Responsibilities

Maintain appropriate room temperature, cleanliness, line of sight, table maintenance, and room capacity.
Conduct operations with a Guest First mindset.
Ensure recap forms are completed for submission by the OM.
Perform opening, ongoing, and closing duties.
Participate in daily pre-shift meetings in an upbeat and motivational manner.
Log nightly night-of-show reports and staff and guest incident reports.
Conduct safety, cleaning, and maintenance walkthroughs of the building's interior and exterior.
Check ticket counts with the box office before the shift begins.
Check email and mailbox for current information.
Complete and distribute night-of-show event sheets.
Facilitate proper interdepartmental communication and organization.
Be on the radio at clock-in and assist with radio communication.
Ensure staff arrive on time, clock in, sign in, and wear uniforms; inform the OM if check-in instructions are not followed.
Check ADA seating and ensure proper seats are placed; confirm any pre-purchased seats with the box office and assist with ADA seating throughout the evening.
Assist VIP guests and address their needs throughout the evening.
Turn on TVs and menus.
Distribute night-of-show wristbands and ensure they are bundled properly.
Sell and check in bag check.
Assist the OM with meet-and-greet needs.