Operations Lead (Full - Time) - Westport

Alo Yoga • Westport, CT

20h • Onsite

About The Position

The Operations Lead is a member of the store leadership team, responsible for driving and coaching profitability and efficiency. Working closely with Operations & Visual Managers, this role initiates and delegates work and provides feedback to help the team achieve strong results across store operations. The position requires constant movement throughout the store, including the sales floor and back of house. When not assisting guests, the Operations Lead takes initiative to keep the store clean, safe, inviting, and efficient.

The Operations Lead oversees inventory management and accuracy, investigates inventory issues, and partners with the General Manager to address process or system gaps. The role manages operational functions such as shipment, receiving and processing, transfers, sales-floor recovery and replenishment, floor-set updates, and supplies. It also supports visual standards, stockroom processes, reporting, budgets, expenses, vendor relationships, technology, and facilities.

As a people leader, the Operations Lead directly oversees Operations Associates, supports recruitment and development, evaluates performance, and provides ongoing feedback. The role collaborates with other store leaders on cross-functional training and company initiatives, opens and closes the store according to back-of-house standards, and uses business metrics to support strategies and achieve goals and KPIs.

Requirements

• At least 2 years of prior work experience in a client-centric sales environment.
• Proven leadership capabilities and excellent decision-making.
• Values feedback, is receptive to receiving feedback, and is eager to provide it.
• Self-motivated and driven to achieve results and excel individually and as part of a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement throughout all areas of the store.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Full-time employees are expected to be available for opening, closing, and weekend shifts; schedules may change.
• Employees are expected to be able to work from the week of and including Black Friday through the end of the holiday season in the first week of January.

Responsibilities

• Lead and execute inventory management processes to maximize inventory accuracy and reduce shrink.
• Investigate and identify root causes of inventory accuracy issues, partnering with the General Manager to escalate process or system gaps.
• Manage shipment, receiving and processing, reverse transfers, sales-floor recovery, intraday replenishment, floor-set updates, and supply management.
• Champion strong visual standards on the sales floor and maintain safe, efficient stockroom standards and processes.
• Partner with Operations & Visual Managers on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Use business metrics to support strategies that drive business results.
• Move dynamically around the retail floor to assess and fulfill the needs of the business, team, and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee Operations Associates, including recruitment, talent development, performance evaluation, and ongoing feedback.
• Collaborate with the Visual Lead on cross-functional training and with the Sales & Service Lead to ensure the business is well executed.
• Execute company-level operations directives, projects, and initiatives with the management team to achieve goals and KPIs.
• Open and close the store in accordance with back-of-house standards.
• Take initiative to keep the store clean, safe, inviting, and operating efficiently.

Benefits

• Generous ALO employee discount.
• Free ALO Wellness Club membership, including access to streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options.
• Free virtual access to mental health providers.
• New parent support for employees and dependents.
• 401(k) with company matching.
• Monthly store incentive program; Leads are eligible to participate.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed