Retail Assistant Store Manager - Full Time - Westport - Westport, CT

Swarovski • Westport, CT

6d

About The Position

The Assistant Store Manager supports a positive work environment, delivers exceptional customer experiences, and drives commercial results as a Swarovski advocate. The role coaches and empowers the team, models the brand’s customer service standards, and helps shape the store’s success. It supports store operations and the Store Manager, including stepping in for the Store Manager as needed.

Swarovski offers recognition awards, employee discounts, paid volunteering leave, a global employee assistance program, product and leadership training, and career development opportunities. The company describes sustainability, responsibility, diversity, inclusion, and belonging as important to its brand and workplace.

Requirements

• 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands.
• Some leadership and coaching experience.
• A winning personality and ability to establish trusting relationships and empower others.
• Excellent customer service skills and digital proficiency.
• Responsible and able to take ownership.
• Curious, empathetic, and results-driven team player with a commercial mindset.

Responsibilities

• Act as a role model by delivering outstanding customer service and brand experience.
• Coach, motivate, and onboard team members to maximize performance.
• Support recruitment, talent development, and employee relations.
• Drive sales and support monthly plans and targets.
• Oversee store operations, including inventory, cash handling, and compliance.
• Step in for the Store Manager as needed.

Benefits

• Recognition awards celebrating achievements.
• Exclusive employee discounts on Swarovski products.
• Paid volunteering leave.
• Global employee assistance program covering mental, physical, and emotional health, managerial support, and financial and legal matters.
• Comprehensive product, personal, and leadership skills training.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed