Operations Improvement Analyst

Summit LLC•Warrenville, IL

7d•$71,000 - $88,000

About The Position

Summit School Services is committed to transportation safety, quality transportation, outstanding customer service, and positive employee relations. Its corporate headquarters in Warrenville, Illinois, supports more than 250 local customer service centers through regional operations teams throughout North America. The Operations Improvement Analyst implements process improvement initiatives and promotes a culture of continuous improvement. Acting as the primary liaison between Customer Service Center operations and corporate teams, the analyst partners with regional management to assess process compliance, monitor performance metrics, improve system efficiency, and execute performance excellence programs and action plans that strengthen adherence to standard operating procedures and operational effectiveness. The position offers an annual salary range of $71,000 to $88,000 and may require travel up to 50%.

Requirements

One to four years of experience with increasing levels of responsibility.
Ability to handle multiple complex priorities and balance needs according to business impact.
Strong business and technical skills in operational improvement.
Knowledge and expertise in developing communication plans and strategies to facilitate the rollout of goals and action plans.
Systemic problem-solving ability, including implementing solutions that address root causes.
Ability to create an environment that encourages and rewards teamwork and collaboration.
Ability to set clear expectations and track and communicate results.
Strong written, oral, communication, and facilitation skills.
Ability to convey information in understandable terms at all organizational levels and through proper channels.
Creative, change-oriented continuous improvement process skills.
Assertive, energetic, and self-starting; able to work with little supervision or in a team environment.
Proficiency in Microsoft Word, Excel, PowerPoint, and Power BI.
Ability to travel up to 50%.

Nice To Haves

Experience in process improvement or student transportation.

Responsibilities

Drive operational improvement programs to reduce costs and improve quality and service levels.
Review current processes and identify and capture opportunities to improve operational efficiency, including tracking barriers to performance efficiency, improving data integrity, and developing improvement plans.
Support field operations through issue resolution and guidance.
Collaborate with cross-functional teams, including IT, Finance, Payroll, HR, and Legal, to resolve issues and implement solutions.
Manage initiatives within the Operational Improvement organization as needed.
Develop and implement tools to drive operational efficiency and quality improvements.
Assist in creating training materials for tools and processes.
Train location staff and leadership teams on tools that drive operational efficiency and quality improvements.
Change behaviors through continuous improvement coaching.
Assist in maintaining company standard operating procedures and support their sustainable implementation.
Partner with operational and corporate leaders to ensure successful implementation of process improvement initiatives.
Support the maximization and effective use of existing systems and reports.