Continuous Improvement Analyst
About The Position
The Continuous Improvement Analyst uses strategic account management processes to drive growth and continuous improvement throughout the business. The role supports the Account Management team in managing strategic accounts, monitoring customer performance, resolving service concerns, and developing processes and reporting tools that improve service, cost, margin, and network efficiency. The analyst also develops and monitors internal processes and standard operating procedures, conducts network failure trend analysis, and creates customer corrective action plans with accountable tasks and follow-through. The role communicates with employees at all levels of Hub Group and may complete or assist with miscellaneous projects as assigned.
Requirements
- Excellent oral and written communication, organizational, and analytical skills, with attention to detail.
- Ability to work independently with minimal supervision.
- Ability to communicate and interface effectively with all levels of the Hub organization in a manner that consistently produces results.
- Proficiency with Microsoft Office software, especially Microsoft Excel for reporting.
Nice To Haves
- Bachelor’s degree preferred but not required.
- Experience in the transportation industry preferred.
Responsibilities
- Assist the Account Management team in managing the company’s top strategic accounts to help ensure customers receive the best product at the lowest possible cost while maximizing margin and network efficiency.
- Manage and lead resolution of service concerns through the Risk Escalation Process.
- Assist the Account Management team with specialized process development and analysis to identify and correct areas needing improvement.
- Work with Account Management and Operations to monitor customer performance metrics and analyze and resolve service failures.
- Work with the reporting team to establish reporting tools for the Account Management team.
- Develop and monitor internal processes and standard operating procedures for the Account Management and Continuous Improvement teams.
- Perform network failure trend analysis.
- Develop customer corrective action plans and assign tasks to support accountability, follow-through, and sustainable long-term performance.
- Communicate effectively and professionally with all levels within the Hub Group organization.
- Complete or assist with miscellaneous projects as assigned.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
