Continuous Improvement Analyst

Univar Solutions • Dublin, OH

2d

About The Position

The Continuous Improvement Analyst drives operational excellence, process optimization, and customer enablement initiatives across the organization for chemicals and ChemCare. The role partners with business stakeholders, customers, and cross-functional teams to identify improvement opportunities, address complex business challenges, streamline workflows, and support adoption of new processes, systems, and digital solutions. Using continuous improvement methodologies, data-driven decision making, and customer-focused strategies, the analyst works to improve efficiency, enhance customer experience, reduce operational risk, and deliver measurable business value.

The position leads or supports process improvement initiatives from discovery through implementation and sustainment. It conducts structured root cause analysis, evaluates business impacts and risks, and develops recommendations that balance customer experience, operational effectiveness, and business objectives. The analyst also supports testing and deployment of enhancements, customer onboarding and digital adoption, and change management through stakeholder engagement, training, documentation, governance, and performance monitoring.

Requirements

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, Information Systems, or a related field.
• Experience in Continuous Improvement, Business Analysis, Operations, Customer Experience, Project Management, or related disciplines.
• Strong analytical and problem-solving skills.
• Experience facilitating cross-functional initiatives and process improvement efforts.
• Excellent written and verbal communication skills.
• Ability to influence stakeholders and drive change without direct authority.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Visio or other process mapping tools.

Nice To Haves

• Lean, Six Sigma, Continuous Improvement, or Project Management certification.
• Experience with ERP platforms such as SAP.
• Experience supporting customer digital transformation initiatives.
• Knowledge of customer service, order management, supply chain, distribution, and operational processes.
• Experience with change management and organizational readiness activities.
• Familiarity with digital customer solutions such as EDI, customer portals, automation tools, and self-service platforms.

Responsibilities

• Identify opportunities to improve business processes, eliminate waste, reduce complexity, and enhance productivity.
• Facilitate process discovery sessions, workshops, and stakeholder interviews to understand current-state challenges and opportunities.
• Develop current-state and future-state process maps and business requirements.
• Lead or support continuous improvement initiatives from ideation through implementation.
• Analyze workflows and recommend process, system, and policy improvements.
• Collaborate with business, operational, and technology teams to implement sustainable solutions.
• Monitor and refine implemented improvements.
• Investigate operational issues, recurring challenges, and customer pain points.
• Conduct root cause analyses using methods such as 5 Whys, Fishbone Diagrams, Pareto Analysis, and process analysis techniques.
• Evaluate business impacts, risks, dependencies, and implementation considerations.
• Develop recommendations balancing customer experience, operational effectiveness, and business objectives.
• Support testing, validation, and deployment of process and system enhancements.
• Partner with stakeholders to ensure solutions meet immediate needs and remain sustainable.
• Identify opportunities to improve customer interactions through digital solutions, automation, and self-service capabilities.
• Partner with Sales, Customer Service, Operations, and customers to promote adoption of digital channels and technology solutions.
• Support customer onboarding and enablement for digital tools, platforms, and process enhancements.
• Develop customer-facing documentation, training materials, and communication resources.
• Gather customer feedback and insights to identify improvement opportunities.
• Measure and support adoption of new solutions so customers and internal teams realize expected benefits.
• Liaise between customers, business stakeholders, and technical resources to support successful implementation and long-term use of solutions.
• Create and maintain process documentation, standard operating procedures, and work instructions.
• Develop communication plans, training materials, and job aids to support implementation.
• Facilitate stakeholder engagement and organizational readiness activities.
• Support governance processes to ensure improvements are adopted and sustained.
• Monitor process performance and identify opportunities for ongoing optimization.
• Promote a culture of continuous improvement and customer-centric problem solving.

Benefits

• Total Rewards package with market-aligned pay and incentives.
• Diverse benefits offering to support employees’ physical, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time