Operations/HR Project Manager

Panda Restaurant Group•Rosemead, CA

2d•$112,500 - $158,000•Hybrid

About The Position

The Operations/HR Project Manager leads the planning and delivery of HR and enterprise-wide initiatives, managing cross-functional projects from concept through completion. The role develops project plans and oversees scope, objectives, deliverables, timelines, resources, risks, and budgets to align work with business strategies, learning objectives, organizational values, and stakeholder expectations. It monitors progress, addresses gaps and potential delays, and communicates project status using project management tools, dashboards, and reporting routines. The position leads and coaches a team of HR Decentralized Learning program professionals, supports recruiting and retention, and manages Decentralized Learning training programs. It partners with Operations, Support Center teams, senior leaders, stakeholders, and subject matter experts to identify performance challenges, define business needs, and develop and implement capability-building solutions. The role also promotes cross-functional collaboration, continuous improvement, knowledge sharing, and data-driven project practices, and prepares executive briefings, project updates, business reviews, and leadership presentations. The work environment includes office conditions, with travel to a store and/or Support Center environment 25% of the time. The role requires a bachelor’s degree and at least five years of relevant experience. A valid Food Handler's Card must be obtained within 30 days of employment, and initial and periodically required trainings must be completed.

Requirements

Bachelor’s degree required.
At least five years of training, HR, or restaurant operations experience with increasing project management responsibility.
Successfully complete initial and periodically required trainings.
Obtain a valid Food Handler's Card within 30 days of employment.

Nice To Haves

Master’s degree preferred.
Experience in a retail or hospitality environment preferred.

Responsibilities

Lead the planning, execution, and delivery of HR projects and programs supporting Field Operations, the Support Center, and enterprise-wide initiatives.
Oversee all phases of the project lifecycle, from concept to completion, aligning projects with business strategies, learning objectives, and organizational values.
Develop project plans covering scope, objectives, deliverables, timelines, resources, risks, and budgets.
Monitor project performance, identify gaps or potential delays, and adjust plans to deliver quality outcomes on time and within budget.
Lead, develop, and coach HR Decentralized Learning program professionals; work with the leadership team on recruiting, selecting, and retaining staff.
Use project management tools to manage workflows, track milestones and dependencies, and communicate project status; establish dashboards and reporting routines.
Lead the team in supporting and managing Decentralized Learning training programs and serve as a strategic partner with Decentralized Implementation.
Collaborate with senior leaders, stakeholders, and subject matter experts to diagnose performance challenges, align on business needs, and co-design and implement solutions.
Facilitate cross-functional collaboration and promote working relationships between DLD and other departments.
Establish post-project evaluations, lessons learned, and knowledge-sharing routines; promote best practices, project management standards, and data-driven decision-making.
Prepare and deliver executive-level briefings, project updates, business reviews, status summaries, and leadership presentations communicating progress, risks, decisions, and impact.