HR Operations Manager
About The Position
The HR Operations Manager owns day-to-day relationships for a portfolio of high-growth startup clients, serving as each client’s primary point of contact and trusted HR partner. The role reports to the HR Director and leads a distributed team of HR Generalists and Philippines-based HR Specialists who handle onboarding, employee changes, benefits administration, payroll support, recordkeeping, and other core HR operations. The manager sets priorities, delegates work, removes roadblocks, and ensures the team’s work is accurate, timely, and consistent. This role leads client calls and provides practical HR guidance to founders and client leadership, including on complex employee matters. It oversees federal, state, and applicable international employment compliance across multiple client organizations; recognizes matters that require qualified employment counsel; and guides clients through employee relations matters, including investigations, performance management, accommodations, leave, and terminations. The role also develops the team and improves its processes, templates, and playbooks. B Consulting is an outsourced finance, accounting, and HR firm supporting funded, high-growth startups through mid-stage businesses in technology, consumer products, retail, manufacturing, and services. This is a full-time, fully remote position.
Requirements
- At least 6 years of experience in HR operations, compliance, or a senior generalist role.
- At least 2 years directly managing or reviewing the work of other HR professionals.
- Client-facing or multi-entity experience, such as consulting, outsourced HR, PEO, or a multi-entity corporate role.
- Demonstrated ownership of multi-state compliance, including California.
- Experience conducting workplace investigations and documenting them.
- Hands-on experience across payroll, onboarding, benefits, PEO, and HRIS.
- Ability to lead client calls independently and manage difficult conversations, including when delivering unwelcome news.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
- Good professional judgment and the ability to make informed decisions and recognize when an issue should be escalated or delegated.
Nice To Haves
- Experience managing offshore or distributed teams.
- PHR-CA certification or California-specific compliance depth.
- Startup or VC-backed client experience.
- International employment, EOR, or global contractor exposure.
- In-depth leave administration experience, including FMLA, state leave programs, and the ADA interactive process.
- Bachelor’s degree in HR, business, or a related field.
Responsibilities
- Lead HR Generalists who oversee the day-to-day work of Philippines-based HR Specialists.
- Assign client coverage, set priorities across the client portfolio, and manage team capacity.
- Review important client-facing work, including agreements, filings, handbooks, and payroll output.
- Coach and develop team members, conduct performance conversations, and provide hiring input.
- Build and improve team processes, templates, and playbooks.
- Serve as the main HR point of contact for founders and client leadership.
- Lead recurring client calls and stay informed about client priorities and upcoming needs.
- Handle escalations the team cannot resolve and identify issues that should be escalated directly to the manager.
- Translate HR risk into actionable decisions for founders and client leaders.
- Oversee federal, state, and applicable international employment compliance across the client portfolio.
- Ensure the team tracks contract renewals, policy deadlines, filing dates, and other compliance deadlines.
- Oversee government reporting and registrations, including EEO-1, ACA, and state registrations.
- Set standards for employment agreements, offer letters, separation agreements, and policy documents; provide final approval and draft complex documents when needed.
- Oversee implementation and ongoing maintenance of employee handbooks, state addenda, and required compliance notices.
- Oversee workers’ compensation, EPLI, and other employment-related insurance programs.
- Conduct workplace investigations and prepare documentation that holds up under scrutiny.
- Guide clients through performance management, accommodations, leave, and terminations.
- Support client managers through difficult conversations without taking over those conversations.
- Recognize when an issue falls outside the scope of HR guidance and advise clients to consult qualified employment counsel.
Benefits
- Health, dental, and vision coverage with employer contributions.
- 401(k) with employer match.
- Paid time off.
- SHRM or HRCI recertification support.
- Professional development budget.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
