HR Operations Manager

Bell Partners•Charlotte, NC

About The Position

The HR Operations Manager leads the delivery of accurate, responsive, scalable, and compliant HR Operations services. The role manages the infrastructure, processes, controls, and service standards that support associates and managers. The Manager oversees HR data governance, employee lifecycle processes, benefits and leave operations, compensation processes, employee service delivery, HR AI operations, compliance, reporting, and continuous improvement. The role leads and develops the HR Operations Specialist and manages HR Operations work quality, vendor relationships, service expectations, issue resolution, and continuous-improvement initiatives. It partners with teams across HR and the business to support a multi-state workforce and improve the employee experience.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 8 years of progressive experience in HR Operations, HRIS, benefits, compensation operations, payroll, or HR compliance.
At least 2 years of experience leading HR Operations staff or complex HR operational processes.
Advanced proficiency in major HRIS platforms; strong analytical capability in Excel or workforce reporting tools.
Strong knowledge of HR Operations, HRIS, benefits, leaves, employee service delivery, and HR compliance.
Ability to build scalable processes, standard operating procedures, controls, service standards, and escalation protocols.
Strong understanding of HRIS workflows, employee data, reporting, data quality, controls, and audit practices.
Working knowledge of compensation processes, including market analysis, merit, incentive pay, and compensation changes.
Ability to use data and operational metrics to identify trends, risks, service gaps, and improvement opportunities.
Ability to lead adoption and effective use of HR technology, automation, self-service, and AI-enabled tools.
Strong judgment, organization, communication, discretion, and ability to lead people and complex HR Operations work.
Ability to work effectively across HR, Payroll, Finance, Legal, IT, vendors, and business leadership.

Nice To Haves

Workday experience is preferred.
SHRM-CP, SHRM-SCP, PHR, SPHR, CCP, CEBS, or a related professional certification.
Experience supporting a multi-state, geographically dispersed, or multi-site workforce.

Responsibilities

Establish and maintain HRIS data governance standards, workflows, approval requirements, controls, audit practices, security coordination, and data-quality expectations.
Oversee accurate and timely employee lifecycle transactions, including hires, transfers, promotions, manager changes, personal-data updates, leaves, returns from leave, and separations.
Partner with Total Rewards leadership and Benefits and Leave teams on operational processes, vendor coordination, employee communications, and escalated employee issues.
Partner with Total Rewards leadership and the Compensation team to establish and manage compensation processes, workflows, controls, approvals, systems support, reporting, and employee communications.
Lead the employee service-delivery model, including HR intake channels, self-service resources, case-management expectations, service-level standards, escalation protocols, and employee experience measures.
Establish and maintain the HR AI Agent operating model, procedures, controls, content standards, routing rules, escalation paths, performance measures, and improvement priorities; ensure day-to-day supervision and escalation of material risks or service issues.
Partner with Talent Development to coordinate HR Operations components of onboarding, including employee records, workflow tasks, documentation, policy acknowledgments, benefits enrollment, and communications.
Develop and oversee HR Operations reporting and dashboards covering headcount, workforce movement, onboarding, benefits, leave, service volume, data quality, operational performance, and emerging employee needs.
Identify and lead process improvements that simplify work, strengthen controls, improve employee experience, reduce manual work, and expand effective HRIS, automation, self-service, and AI-enabled tool use.
Oversee HR Operations processes supporting federal, state, and local compliance, including personnel files, record retention, I-9 coordination, required notices, employment verification, audit readiness, data privacy, and documentation standards.
Lead, develop, and set priorities for the HR Operations Specialist; manage work quality, vendor relationships, service expectations, issue resolution, and continuous-improvement initiatives.
Perform additional duties as assigned.