HR Operations Manager

Bell Partners Inc•Greensboro, NC

About The Position

The HR Operations Manager leads the delivery of accurate, responsive, scalable, and compliant HR Operations services. The role manages the infrastructure, processes, controls, and service standards that support associates and managers. The Manager oversees HR data governance, employee lifecycle processes, benefits and leave operations, compensation processes, employee service delivery, HR AI operations, compliance, reporting, and continuous improvement.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
Minimum 8 years of progressive experience in HR Operations, HRIS, benefits, compensation operations, payroll, or HR compliance.
Minimum 2 years of experience leading HR Operations staff or complex HR operational processes.
Advanced proficiency in major HRIS platforms and strong analytical capability in Excel or workforce reporting tools.
Strong knowledge of HR Operations, HRIS, benefits, leaves, employee service delivery, and HR compliance.
Ability to build scalable processes, standard operating procedures, controls, service standards, and escalation protocols.
Strong understanding of HRIS workflows, employee data, reporting, data quality, controls, and audit practices.
Working knowledge of compensation processes, including market analysis, merit, incentive pay, and compensation changes.
Ability to use data and operational metrics to identify trends, risks, service gaps, and improvement opportunities.
Ability to lead adoption and effective use of HR technology, automation, self-service, and AI-enabled tools.
Strong judgment, organization, communication, discretion, and ability to lead people and complex HR Operations work.
Ability to work effectively across HR, Payroll, Finance, Legal, IT, vendors, and business leadership.
Experience supporting a multi-state, geographically dispersed, or multi-site workforce.

Nice To Haves

Workday experience preferred.
SHRM-CP, SHRM-SCP, PHR, SPHR, CCP, CEBS, or related professional certification preferred.

Responsibilities

Establish and maintain HRIS data governance standards, workflows, approval requirements, controls, audit practices, security coordination, and data-quality expectations.
Oversee timely and accurate employee lifecycle transactions, including new hires, transfers, promotions, manager changes, personal-data updates, leaves, returns from leave, and separations.
Partner with Total Rewards leadership and Benefits and Leave teams on operational processes, vendor coordination, employee communications, and escalated employee issues.
Partner with Total Rewards leadership and the Compensation team to establish and manage operational processes, workflows, controls, approvals, systems support, reporting, and employee communications.
Lead employee service delivery, including HR intake channels, employee self-service resources, case-management expectations, service-level standards, escalation protocols, and employee experience measures.
Establish and maintain the HR AI Agent operating model, procedures, controls, content standards, routing rules, escalation paths, performance measures, and improvement priorities; ensure day-to-day supervision and escalation of material risks, content gaps, service failures, or process issues.
Partner with Talent Development to coordinate HR Operations onboarding activities, including employee records, workflow tasks, required documentation, policy acknowledgments, benefits enrollment, and employee communications.
Develop and oversee HR Operations reporting and dashboards for headcount, workforce movement, onboarding, benefits, leave, employee-service volume, data quality, operational performance, and emerging employee needs.
Identify and lead opportunities to simplify processes, strengthen controls, improve employee experience, reduce manual work, and expand effective use of HRIS functionality, automation, self-service, and AI-enabled tools.
Oversee HR Operations processes supporting federal, state, and local compliance, including personnel files, record retention, I-9 coordination, required notices, employment verification, audit readiness, data privacy, and documentation standards.
Lead, develop, and set priorities for the HR Operations Specialist; manage work quality, vendor relationships, service expectations, issue resolution, and continuous-improvement initiatives.
Perform additional duties as assigned.