Operations & Facilities Assistant

REEKON Tools•Boston, MA

5d•Onsite

About The Position

This role is divided into two main areas: physical product handling and facility upkeep. In the first half, you will be responsible for packing and shipping outbound samples, receiving returned units, and inspecting and sorting them according to a documented checklist. The second half involves maintaining the workspace. This includes keeping the office and work areas clean, organizing storage and inventory, and handling general upkeep to ensure the working space remains functional. No technical background in construction or hardware is required, but a careful approach and willingness to perform detailed, unglamorous tasks are essential. Accuracy is critical, as errors in processing returns or organizing the staging area can lead to customer dissatisfaction and operational issues. The tasks are straightforward and well-documented, with the emphasis on consistent and correct execution.

Requirements

Willingness to perform physical, unglamorous tasks, including cleaning and hauling boxes
Pride in maintaining an orderly space
Detail-oriented approach, capable of consistently following checklists
Organized, with the ability to track tasks without prompting
Reliable and dependable
Comfortable with basic computer tasks: data entry into web forms, printing labels, sending emails
Ability to work independently with minimal supervision
Regular lifting and carrying of boxes up to 25 pounds
Ability to stand, bend, reach, and move around the space for most of the shift
Experience using standard cleaning equipment and supplies

Nice To Haves

Prior work in shipping, receiving, a retail stockroom, a warehouse, facilities, custodial work, or general office support

Responsibilities

Shipping samples and orders
Pick, pack, and label outbound sample shipments
Generate shipping labels and record tracking information
Keep packing materials and shipping supplies stocked
General cleaning of the office and work areas: floors, surfaces, desks, common areas, kitchen and break area
Manage trash and recycling, including breaking down and disposing of cardboard
Keep workbenches, staging areas, and shared spaces clear and usable
Restock supplies (office, kitchen, cleaning, and packing materials) and flag low inventory
Perform light upkeep tasks such as replacing bulbs and assembling shelving
Receive deliveries and flag items needing repair
Organize inventory and storage, ensuring shelving and bins are labeled and in order
Put product and materials in their designated locations
Perform periodic tidying and reorganization of storage areas
Process returns by receiving units and logging them into the system
Inspect and categorize returned units against a checklist (cosmetic condition, accessory completeness, basic function check)
Sort units into appropriate bins (restock, refurbish, scrap) and flag discrepancies
Keep the returns area orderly
Prepare and ship tool donations to trade schools and CTE programs
Assist with space reorganizations, inventory counts, and other one-off projects