WS - Operations Director, Adjacencies

WillScot • Scottsdale, AZ

21d

About The Position

The Operations Director for Adjacencies provides operational leadership for launching and scaling new product offerings within WillScot's temporary space solutions portfolio. The role translates product strategy into executable operating models that support safe, reliable, and efficient delivery across the branch network and broader service organization. It aligns cross-functional teams around launch readiness, process design, and operational performance so new offerings can be introduced consistently and with control.

The Operations Director partners with product, sales, supply chain, field operations, finance, and other stakeholders to define requirements, remove operational barriers, and establish the infrastructure needed to commercialize new offerings. The role supports integrating launches into existing systems, workflows, and service standards without disrupting core business performance, and monitors adoption, service outcomes, and operational risks to inform adjustments and sustained execution.

The role also develops operational strategies and roadmaps for current and future product lines, including acquired businesses; establishes scalable capacity, inventory, labor, logistics, vendor, and facility plans; promotes safety and compliance; develops standard work and continuous-improvement practices; oversees assets, fleet, inventory, logistics, and vendors; and supports budgets, forecasts, investments, and capital priorities. It leads and develops operations teams and collaborates across commercial, product, supply chain, finance, EHS, HR, IT, legal, and field leadership.

Requirements

• Bachelor's degree in Business, Operations Management, Engineering, Supply Chain, or a related field.
• 10+ years of progressive operations experience, including leadership of new product, launch, or commercialization activities.
• Experience managing cross-functional programs across operations, product, engineering, supply chain, quality, and commercial teams.
• Experience developing and executing operational plans for new products from concept through launch and stabilization.
• Experience leading process design, implementation, and continuous improvement in a multi-site or distributed operating environment.
• Experience managing budgets, timelines, risks, and performance metrics for complex operational initiatives.

Nice To Haves

• Master's degree in Business Administration, Operations, Engineering, or a related discipline.
• Experience in temporary space solutions, modular construction, industrial manufacturing, or a related asset-based industry.
• Experience supporting product standardization, scalability, and operational readiness for market expansion.
• Experience with stage-gate, Lean, Six Sigma, or similar operational excellence methodologies.
• Experience working across the United States, Canada, and Mexico or other multi-country operating environments.
• Experience using ERP, project management, and reporting tools to support operational planning and execution.

Responsibilities

• Develop and execute the operational strategy, roadmap, and operating model to launch and scale current and future product lines, including acquired businesses.
• Translate commercial growth plans into scalable capacity, inventory, labor, logistics, vendor, and facility strategies; lead operational readiness for launches, pilots, and expansion initiatives.
• Champion a culture of safety and ensure operations align with applicable regulatory, environmental, transportation, quality, and company standards.
• Partner with EHS and operational leaders to establish consistent training, audits, corrective actions, equipment readiness, and compliance practices.
• Develop and scale standard work, operating playbooks, service protocols, training programs, and KPIs that drive consistent execution and organizational readiness.
• Lead continuous-improvement activities and operating reviews focused on safety, quality, delivery, cost, asset availability, inventory accuracy, and customer experience.
• Provide strategic oversight of asset utilization, maintenance, inventory controls, logistics, staging, delivery, service, and off-rent processes.
• Establish vendor and third-party performance expectations and partner with Supply Chain and field teams to maintain product and parts availability and control costs.
• Develop operational budgets and resource plans; partner with Finance and Commercial leadership on forecasts, investments, business cases, and capital priorities that support product-line growth.
• Optimize deployment and utilization of assets, labor, real estate, transportation, vendors, and other resources while maintaining safety, quality, and customer commitments.
• Lead and develop operations teams while fostering safety, accountability, collaboration, continuous improvement, and operational excellence.
• Partner across Commercial, Product, Supply Chain, Finance, EHS, HR, IT, Legal, and field leadership to support strategic planning, S&OP, acquisitions, and growth initiatives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including Company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities may include commission, bonus, performance rewards, or other incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director