Regional Management - Operations Director, ADR

Veritext•Baton Rouge, LA

15d

About The Position

The Operations Director, ADR is a leadership role responsible for driving business growth, operational excellence, and client success across an ADR business, office, or region. The position leads teams, strengthens relationships with clients and neutrals, and shapes strategies to improve performance and expand market presence. The director owns financial and operational performance, including revenue growth, profitability, forecasting, utilization, and client retention. They develop and mentor Business Managers and emerging leaders, guide neutral recruitment and roster strategy, and partner with clients, counsel, referral sources, and internal stakeholders to support relationships and business development. The role also optimizes service delivery, systems, and operations; collaborates on strategic initiatives, integrations, acquisitions, and organizational projects; and supports dispute resolution operations and case management when business needs require. Veritext describes itself as an industry leader in technology-enabled court reporting and litigation support services, serving law firms, government agencies, and corporations through technology, expertise, service, and a nationwide professional network. The company emphasizes collaboration, innovation, belonging, and equal opportunity.

Requirements

10+ years of leadership experience in ADR, legal operations, professional services, or a related field.
Bachelor's degree required.
Demonstrated success leading teams, driving business performance, and executing strategic initiatives.
Strong financial, operational, and business acumen.
Deep understanding of ADR operations, client service, and dispute resolution processes.
Exceptional relationship-building, communication, influencing, and problem-solving skills.
High level of professionalism and discretion.
Proficiency with business technologies and Microsoft Office.

Nice To Haves

Advanced degree preferred.
Experience leading organizational change, integration efforts, or large-scale business initiatives.

Responsibilities

Drive strategic growth through business planning, market expansion, innovation, and relationship-building initiatives.
Own financial and operational performance, including revenue growth, profitability, forecasting, utilization, and client retention.
Develop and mentor Business Managers and emerging leaders while fostering accountability, collaboration, and continuous improvement.
Lead neutral recruitment and roster strategy to ensure strong market coverage, practice-area expertise, and diversity of talent.
Partner with clients, counsel, referral sources, and internal stakeholders to strengthen relationships and support business development.
Ensure exceptional service delivery by optimizing operations, implementing best practices, and driving adoption of key systems and technologies.
Collaborate across ADR and Veritext teams on strategic initiatives, integrations, acquisitions, and organizational projects.
Support dispute resolution operations and case management activities when business needs require.

Benefits

Competitive compensation.
Comprehensive medical, dental, and vision coverage.
Company-paid life and disability insurance.
401(k) with company match.
Flexible hybrid or remote work options for many roles.
Generous paid time off.
Paid Parental Leave.
Tuition reimbursement.
Other work-life benefits.
Earned wage access.
Employee equity and referral programs.
Mental health and wellness resources.
Ongoing learning and development opportunities, including training, mentorship, and career growth programs.
Collaborative, inclusive culture with programs including Veritext Summer Camp, Wellness Week, and Veritext Cares.