Operations Crewmember Lead

US Facilities•Hampton, VA

3d•Onsite

About The Position

U.S. Facilities, Inc. is seeking a Bridge-Tunnel Lead Operation Crewmember to work at its Virginia site. This position oversees contractor work at a client facility, supports staffing and recruiting, coordinates schedules and training, and serves as a first-line point of contact for personnel. The role supports a 24-7-365 client operation and may require work at night, early mornings, and weekends. It is designated as essential, with duties required during emergency situations as determined by VDOT/Project Management. The position involves regular presence at control rooms, inspection booths, and crash houses; coordination with VDOT managers, supervisors, HRHT Control Rooms, and external stakeholders; monitoring timesheets and performance; responding to personnel emergencies; and handling employee questions, records, leave paperwork, reports, and meeting participation. Working conditions include a 90-day probation period, required VDOT/industry training, dangerous conditions associated with on-foot roadway movement, significant all-season and all-hour operating conditions, possible extended sitting or standing, short- or no-notice assignments, and frequent interaction with the public and media. Required safety and organizational clothing and equipment are provided. Performance is monitored through routine evaluations. Compensation is $20.00–$29.00 per hour. Pre-employment requirements include a fingerprint-based Criminal History Records Check, drug screening, being at least 18 years old, and a Virginia driver’s license in good standing; a DMV records check is also required.

Requirements

High school diploma or GED.
Two to three years of experience directing and controlling traffic and conducting and documenting vehicle inspections.
Knowledge of traffic control operations and extensive customer service.
Full range of physical mobility, visual perception, and general good health.
Ability to multitask and work in a fast-paced environment.
In-depth knowledge of Hampton Roads interstate and local roadways.
Computer literacy and experience with Windows-based applications.
Experience with radio and phone communications.
General knowledge of vehicle mechanics and repair.
Scheduling flexibility and field experience.
At least 18 years of age.
Virginia driver’s license in good standing; a valid driver’s license and DMV records check are required.
Must pass pre-employment drug screening and fingerprint-based Criminal History Records Check.
Ability to work in a dangerous environment involving on-foot roadway movement and all-season/all-hour operating conditions.

Responsibilities

Monitor Operator Bridge Tunnel contractor work for quality control and contract compliance.
Work with VDOT operations managers and supervisors to determine facility staffing needs, support hiring goals, and coordinate contractor shift assignments.
Participate in applicant tracking, sourcing, recruiting, interviewing, orientations, and onboarding.
Coordinate field training for newly classroom-trained personnel.
Develop employee schedules and provide first-line supervision for personnel issues, including unplanned callouts and non-appearance.
Work nights, early mornings, and weekends as needed to support the client’s 24-7-365 operation.
Communicate and coordinate regularly with VDOT HRHT Control Rooms.
Represent U.S. Facilities during high-impact events at the client’s request and needs.
Maintain a regular presence at control rooms, inspection booths, and crash houses to build rapport and ensure quality work performance.
Monitor performance evaluation reports and timesheets to gauge employee performance.
Respond to emergencies involving contract personnel and remain alert to facility safety, access, and security protocols.
Brief personnel regularly on company and client priorities, initiatives, policies, safety, and goals.
Serve as the preliminary point of contact for employees with questions about personnel policies and procedures.
Investigate accidents and complaints and prepare reports for administrative review.
Process leave request paperwork and assist with timesheet data entry, review, approval, and submission to employees’ corporate offices.
Create and maintain updated personnel files and contact information.
Publish regular activity reports and progress documentation for company and client use.
Participate in regular team and client meetings and briefings.
Represent the company’s position and interests to external stakeholders.
Perform other duties as assigned by a supervisor and/or U.S. Facilities Senior Project Manager.