Operations Coordinator

NEIU•Chicago, IL

7d•Onsite

About The Position

The Operations Coordinator works within Northeastern Illinois University’s Student Union, Events and Conference Services (SUECS) and Production and Technical Services (PTS) departments. Reporting to the Operations Manager, the coordinator plans and delivers event operations in the Student Union and Education Building and supports other SUECS/PTS events on campus and at other NEIU locations, including commencement ceremonies and Board of Trustees meetings. The position works with university departments, student groups, external partners, rental clients, and other event organizers; supervises student workers, freelance employees, and contractors; and provides technical and production support. The role is in-office at the NEIU Main Campus, with travel to other NEIU locations as needed. The schedule is flexible according to departmental and event needs, and may include evenings and weekends. The position requires a background check and is not eligible for visa sponsorship.

Requirements

Bachelor’s degree.
At least one year (12 months) of education, training, and/or work experience in an area of specialization relevant to the position. A relevant master’s degree may substitute for one year of work experience.
Experience diagnosing, troubleshooting, and repairing audio, video, lighting, and networking equipment.
Ability to lift up to 70 pounds and work on ladders up to a 24-foot working height, lifts up to a 30-foot working height, catwalks, and crawl spaces.
Legally authorized to work for any employer in the United States; visa sponsorship is not available.
Ability to participate in all commencement ceremonies.

Nice To Haves

Two years of experience managing a team.
Knowledge of video recording, livestreaming, video editing, and web conferencing.
Experience managing rental events.
Familiarity with Microsoft Office, Google Suite, and email correspondence.
Understanding of event-related software, including QLab, CAD, and/or Vectorworks, and ability to interpret and implement layouts and diagrams.
Demonstrated problem-solving ability.
Self-motivation and ability to carry out tasks with minimal direction.
High attention to detail and solid organizational skills.

Responsibilities

Coordinate operations for events in the Student Union and Education Building and other SUECS/PTS-supported events on the north campus.
Advance event needs with university faculty and staff, external partners, renters, and other event organizers.
Set up and strike tables, chairs, portable staging, lecterns, and other event equipment.
Configure and operate conference room audiovisual technology, including live sound amplification, projection, AV recording, and remote conferencing technologies such as Zoom.
Coordinate event equipment loans.
Supervise and direct student workers, freelance employees, and contractors supporting event operations.
Create training and protocol documentation.
Suggest improvements to administrative systems supporting departmental responsibilities.
Enforce University policy and assist the Production Manager in creating and revising Production Unit policy.
Maintain equipment and records, repair event equipment, verify and update inventory documentation, create and update room signage, and report issues outside the position’s scope to the Operations Manager.
Submit facilities maintenance requests to Facilities Management.
Administer venue calendars through the University scheduling system and ensure venue activities are accurately represented.
Provide production support as needed in the Sasha Gerritson Theatre and Recital Hall, and cover Production Unit duties when necessary.
Serve, after the Operations Manager, as a secondary liaison to faculty, staff, rental clients, and others; advise and educate them about equipment operations and facility use.
Serve as primary or secondary event liaison to Police and Building Service Workers during supported events.
Provide administrative support and management for rental events, including meeting prospective clients, attending pre-production meetings for contracted rentals, serving as the primary day-of production contact for NEIU venues, and reporting space and staff usage for invoicing.
Participate in planning and executing commencement ceremonies, Board meetings, and other off-campus or satellite PTS-supported events, including organizing equipment, loading and driving trucks, moving furniture, setting up and operating AV and conference room technology, and performing related event duties. Attendance at all commencement ceremonies is required.
Perform other related duties as assigned or needed.