Operations Coordinator

The Region HR•Montgomery, AL

7d•Hybrid

About The Position

The Region HR Consulting Firm is seeking a highly organized, detail-oriented Operations & Administrative Coordinator to support the firm’s internal operations and client service. The role combines administrative support with day-to-day operational management, including dashboard and contract tracking, performance review coordination, calendar management, workflow monitoring, and communication routing. The coordinator serves as a point of contact for internal staff, consultants, technology subscribers, clients, and executive leadership. This is a part-time, non-exempt hourly position based in Montgomery, Alabama, with a hybrid/remote arrangement. The schedule is 20 hours per week, and the listed pay rate is $18.00–$20.00 per hour.

Requirements

2–3 years of proven experience in an administrative, operations, office management, or technology-enabled service role.
Advanced proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Comfort navigating web-based technology platforms and applications.
Exceptional verbal and written communication skills and a professional, client-ready demeanor.
Superior organizational skills and demonstrated ability to prioritize, manage competing deadlines, and maintain meticulous attention to detail.
Ability to work independently, manage time efficiently, and maintain accuracy in a non-exempt role.
Strong judgment in managing shared inboxes, routing communications, and proactively flagging critical client thresholds.
Ability to design, write, and standardize clear internal procedures.
Discretion and professional tact when handling sensitive HR matters, milestone recognitions, and confidential executive scheduling.

Nice To Haves

Experience in an HR consulting or professional services environment is preferred.

Responsibilities

Maintain the firm’s HR dashboard and monthly client dashboards, monitor progress toward targets, and notify clients and consultants when a client has eight contracted hours remaining.
Track client contract expiration dates and support timely renewals and follow-ups; work with consultants to seek new clients.
Manage the shared email account during business hours, route client communications to the appropriate consultants, and track follow-ups.
Monitor the company website and process incoming new-client inquiries.
Process new app subscriber sign-ups, initiate welcome sequences, and guide users through profile setup and required document uploads.
Review service requests submitted through the non-client-facing platform and route them to dedicated consultants for fulfillment and scoping.
Manage and distribute monthly performance reviews, including 30-, 60-, and 90-day and 3-, 6-, and 12-month reviews for clients and internal staff.
Coordinate annual internal staff reviews and create clear standard operating procedures for firm processes and protocols.
Manage weekly Clockify data and ensure internal staff log their hours daily.
Manage and maintain the CEO’s calendar for scheduling.
Schedule quarterly team meetings, attend to take accurate minutes, and coordinate monthly or quarterly community service initiatives.
Track client and staff birthdays and employee anniversaries and arrange acknowledgments and card mailings.
Provide day-to-day administrative and operational assistance to consultants and the CEO as client needs dictate.