Part-Time Operations Coordinator - Food and Wellness Network

PHMC•Philadelphia, PA

23d

About The Position

The Operations Coordinator for the Food and Wellness Network (FAWN) at Turning Points for Children manages food and supply purchasing and storage, service requests, client intake during program hours, program data, family package assembly, and required reporting. The coordinator also provides additional operational and data support as needed and serves as the on-site task manager for pantry volunteers. This is a part-time position reporting to the FAWN Program Director. The role oversees pantry operations and food distribution, coordinates volunteers, supports program communications and partnerships, and carries out administrative and quality-improvement activities. It includes frequent physical tasks such as handling food deliveries, stocking and storing food, preparing food bags, and unloading vehicles.

Requirements

Bachelor’s degree required.
At least two years of experience related to hunger relief, food services, or social services required.
Good interpersonal skills.
Comfort working in a fast-paced environment.
Good organizational and problem-solving skills.
Comfort with conflict management and difficult conversations.
Ability to establish ethical, client-oriented, and non-self-interested professional relationships.
Typing, basic computer-operation, and Microsoft application skills, including PowerPoint and Excel.
Comfort working with numbers.
Ability to complete paperwork and other responsibilities accurately and on time, and maintain an organized work environment.
Ability to improve processes and systems while facilitating input and suggestions from others.
Cultural sensitivity to the needs and diversity of multicultural communities.
Ability to meet the physical requirements of the position, including managing food loading, storing food, and preparing food bags.
Frequent standing and walking; lifting and carrying; pushing and pulling; bending and stooping; using arm, leg, and back muscles for extended periods; and unloading vehicles.

Responsibilities

Manage on-site operations for FAWN pantries and liaise with site contacts when relevant.
Order food weekly, accept deliveries, restock supplies, and break down large-volume purchases.
Coordinate packing bags for other Turning Points programs and partners.
Assist with calls to FAWN, collect client intake data, determine eligibility, and schedule pantry appointments.
Greet clients during distribution hours and ensure relevant intake is completed before clients receive pantry resources.
Collect and record program data, including food purchased, donations received, households served, and food distributed.
Help arrange delivery of in-kind donations, sort donations, and coordinate their distribution to FAWN clients as appropriate.
Coordinate logistics for pop-up pantries when relevant.
Recruit volunteers to help unload and store donations, stock pantry shelves, and staff the pantry during open hours.
Monitor, coordinate, and manage pantry volunteers, including facilitating meetings and trainings.
Orient new volunteers to TPFC and FAWN pantry policies, procedures, and expectations.
Develop social media content and communication materials for FAWN.
Support partnerships with institutions, organizations, and programs that can provide resources and tools to FAWN clients.
Support the Case Management program where needed.
Attend mandatory training programs provided by Philabundance.
Report problems and risk-management issues to the FAWN Program Director.
Participate in staff, team, and supervisory meetings as scheduled.
Participate in quality-improvement processes and training activities.
Maintain alignment with Turning Points for Children’s vision, mission, and goals, and uphold high ethical standards in organizational operations and professional conduct.
Perform other duties and projects as assigned by a supervisor or executive management.