Wellness Coordinator - Part-Time
About The Position
Hydration Room is hiring a part-time Wellness Coordinator to provide polished, high-touch service in a fast-paced, boutique clinic environment. The coordinator is the first point of contact for patients and helps create a warm, refined experience by checking in patients, verifying paperwork, answering questions, offering refreshments, assisting the Registered Nurse (RN), scheduling appointments, and processing payments. Familiarity with point-of-sale and scheduling systems is a plus. The role covers clinic locations in Venice Beach, Santa Monica, Culver City, and Brentwood, as well as on-call shifts. The schedule is 2–4 shifts per week, with open availability and at least one weekend shift per week. Team members must be available for morning/afternoon and afternoon/evening shifts during clinic hours of 8:00 AM to 8:00 PM. The position pays a base hourly rate of $23.00 plus tips, averaging an additional $1–$4 per hour. Hydration Room describes opportunities for career development, flexible scheduling, and complimentary IV and injection therapy benefits. Some listed benefits are limited to full-time employees.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in a high-volume patient or customer service environment.
- Schedule flexibility between 8:00 AM and 8:00 PM.
- Availability to work at least one weekend shift per week.
- Commitment to work at all listed clinic locations.
- Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing computer work.
- Ability to stand for prolonged periods if needed.
- Ability to traverse the entire facility.
- Ability to lift up to 15 pounds at times.
Nice To Haves
- At least 1 year of experience in high-end customer service or boutique hospitality.
- Familiarity with point-of-sale and scheduling systems.
Responsibilities
- Partner with and support the RN in providing patient care in a fast-paced environment.
- Assist the RN with opening and/or closing the clinic.
- Perform basic administrative, clerical, and technical tasks to coordinate patient care.
- Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner as needed.
- Work with the RN to maintain clinic and nursing supply inventory by checking stock, anticipating supply needs, and recording delivery receipts.
- Learn and maintain a basic understanding of provided treatments.
- Promote service packages and memberships.
- Maintain compassion and kindness for all patients.
- Maintain client confidentiality and dignity.
- Help ensure a safe, secure, and clean environment by following clinic cleanliness protocols.
- Assist in training new staff members.
- Notify the Support Center of facility issues that need addressing.
- Deliver Five Star Customer Service to ensure patients have a positive clinic experience.
- Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
- Uphold the company's Core Values, Code of Conduct, and Operational Guidelines.
Benefits
- Paid time off/vacation time for full-time team members.
- Medical, dental, vision, paid life insurance, and other voluntary benefits for full-time team members.
- 401(k) for part-time and full-time team members.
- Career development opportunities.
- Complimentary IV and injection therapy benefits.
- Flexible scheduling to accommodate availability.
- Parental leave program for full-time team members.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
