Wellness Coordinator - Part-Time
About The Position
The Wellness Coordinator is the first point of contact for patients at Hydration Room, providing a warm, refined, high-touch service experience. The role checks in patients, verifies paperwork, answers questions, offers refreshments, assists the Registered Nurse (RN), schedules appointments, and processes payments. It also supports clinic operations and patient care through administrative, clerical, and technical tasks, while maintaining a safe, clean, and confidential environment. The position covers clinic locations in Woodland Hills, Calabasas, Thousand Oaks, and Porter Ranch, as well as on-call shifts. This is a part-time role involving 2–4 shifts per week with open availability and at least one weekend shift each week. Team members must be available for morning/afternoon and afternoon/evening scheduling between 8:00 AM and 8:00 PM, and commit to working at all listed locations. The base rate is $23.00 per hour, plus tips averaging $1–$4 per hour.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in a high-volume patient or customer service environment.
- Schedule flexibility between 8:00 AM and 8:00 PM.
- Availability to work at least one weekend shift per week.
- Commitment to work at all listed locations.
Nice To Haves
- At least 1 year of experience in high-end customer service or boutique hospitality.
- Familiarity with POS and scheduling systems.
Responsibilities
- Partner with and support the RN in providing care to patients in a fast-paced environment.
- Assist the RN with opening and/or closing the clinic each day.
- Perform basic administrative, clerical, and technical tasks to coordinate patient care.
- Manage phone calls, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner as needed.
- Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
- Learn and maintain a basic understanding of provided treatments.
- Promote service packages and memberships.
- Maintain compassion and kindness for all patients.
- Maintain client confidentiality and dignity.
- Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols.
- Assist in training new staff members.
- Notify the Support Center of facility issues that need addressing.
- Deliver Five Star Customer Service to ensure patients have a positive clinic experience.
- Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
- Uphold the company's Core Values, Code of Conduct, and Operational Guidelines.
Benefits
- 401(k) for part-time and full-time team members.
- Career development opportunities.
- Complimentary IV and injection therapy benefits.
- Flexible scheduling to accommodate availability.
- Paid time off/vacation time for full-time team members.
- Medical, dental, vision, paid life insurance, and other voluntary benefits for full-time team members.
- Parental leave program for full-time team members.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
