Wellness Coordinator - Part-Time
About The Position
The Wellness Coordinator is the first point of contact for patients, creating a warm, refined, and service-driven experience. The role includes checking in patients, verifying paperwork, answering questions, offering refreshments, assisting the Registered Nurse (RN), scheduling appointments, and processing payments. Coordinators provide high-touch service and clear, professional communication in a fast-paced clinic environment. Familiarity with point-of-sale (POS) and scheduling systems is a plus. This is a part-time role covering clinic locations in Woodland Hills, Calabasas, Thousand Oaks, and Porter Ranch, as well as on-call shifts. The schedule is 2–4 shifts per week with open availability, including at least one weekend shift weekly. Team members must be available for morning/afternoon and afternoon/evening shifts between 8:00 AM and 8:00 PM. The base hourly rate is $23.00, plus tips averaging $1–$4 per hour.
Requirements
- High school diploma or equivalent required.
- At least 2 years of experience in a high-volume patient or customer service environment.
- Schedule flexibility between 8:00 AM and 8:00 PM.
- Availability to work at least one weekend shift per week.
- Commitment to work at all listed locations.
- Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer.
- Ability to stand for prolonged periods if needed.
- Ability to traverse the entire facility.
- Ability to lift up to 15 pounds at times.
Nice To Haves
- At least 1 year of experience in high-end customer service or boutique hospitality.
- Familiarity with POS and scheduling systems.
Responsibilities
- Partner with and support the RN in providing care to patients in a fast-paced environment.
- Assist the RN with opening and/or closing the clinic each day.
- Perform basic administrative, clerical, and technical tasks to coordinate patient care.
- Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner as needed.
- Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
- Learn and maintain a basic understanding of provided treatments.
- Promote service packages and memberships.
- Maintain compassion and kindness for all patients.
- Maintain client confidentiality and dignity.
- Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols.
- Assist in training new staff members.
- Notify the Support Center of facility issues that need addressing.
- Deliver Five Star Customer Service to ensure patients have a positive clinic experience.
- Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
- Uphold standards of behavior defined by the company's Core Values, Code of Conduct, and Operational Guidelines.
Benefits
- Paid time off/vacation time for full-time team members.
- Medical, dental, vision, paid life insurance, and other voluntary benefits for full-time team members.
- 401(k) for part-time and full-time team members.
- Career development opportunities.
- Complimentary IV and injection therapy benefits.
- Flexible scheduling to accommodate availability.
- Parental leave program for full-time team members.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
