Wellness Coordinator - Part-Time

Hydration Room • Monrovia, CA

1d • $23 - $23 • Onsite

About The Position

Hydration Room is hiring a part-time Wellness Coordinator to support patients and the Registered Nurse in a fast-paced, boutique clinic environment. The Coordinator is the first point of contact for patients and provides polished, high-touch service throughout their visit, including checking patients in, verifying paperwork, answering questions, offering refreshments, scheduling appointments, and processing payments. The role also involves administrative and clinic-support duties, helping maintain a safe, clean environment, and promoting service packages and memberships.

The position covers the Monrovia, Pasadena, and Los Feliz clinic locations, as well as on-call shifts. Team members work 2–4 shifts per week with open availability and must work at least one weekend shift per week. Availability is required for scheduling across morning/afternoon and afternoon/evening shifts between 8:00 AM and 8:00 PM. The base hourly rate is $23, plus tips averaging $1–$4 per hour.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a high-volume patient or customer service environment.
• Schedule flexibility between 8:00 AM and 8:00 PM.
• Availability to work a minimum of one weekend shift per week.
• Commitment to work at all listed locations.
• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer.
• Ability to stand for prolonged periods if needed.
• Ability to traverse the entire facility.
• Ability to lift up to 15 pounds at times.

Nice To Haves

• At least 1 year of experience in high-end customer service or boutique hospitality.
• Familiarity with POS and scheduling systems.

Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment.
• Assist the RN with opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones by answering calls, returning missed calls from off-hours, and documenting calls in a timely manner as needed.
• Work with the RN to maintain clinic and nursing supply inventory, including checking stock, anticipating supply needs, and recording delivery receipts.
• Learn and maintain a basic understanding of provided treatments.
• Promote service packages and memberships.
• Maintain compassion and kindness for all patients.
• Maintain client confidentiality and dignity.
• Follow clinic cleanliness protocols to help ensure a safe, secure, and clean environment for patients.
• Assist in training new staff members.
• Notify the Support Center of facility issues that need addressing.
• Deliver Five Star Customer Service to ensure patients have a positive clinic experience.
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
• Uphold the company's Core Values, Code of Conduct, and Operational Guidelines.

Benefits

• 401(k) for part-time and full-time team members.
• Career development opportunities.
• Complimentary IV and injection therapy benefits.
• Flexible scheduling, with accommodation for team members' availability.
• Paid time off and vacation time for full-time team members.
• Medical, dental, vision, paid life insurance, and other voluntary benefits for full-time team members.
• Parental leave program for full-time team members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED