TeamLogic IT: Operations Coordinator I

TeamLogic IT - NW Valley•Phoenix, AZ

11d

About The Position

We are a Managed Service Provider (MSP) seeking an entry-level Operations Coordinator to work closely with our CTO and CEO to keep client-facing operations moving smoothly. This is a hands-on contributor role with real ownership in procurement and quoting, proactive monitoring of Microsoft Teams and email for incidents, and project coordination support. Strong organization, accurate execution, and disciplined follow-through are essential, along with professional communication with clients and vendors. We can teach the MSP/technical pieces; we’re looking for someone who brings organization, accuracy, and strong follow-through.

Requirements

Results-oriented, self-motivated, energetic, professional, and reliable.
Strong organization and time management; comfortable tracking multiple priorities and deadlines.
Excellent written communication: clear summaries, crisp handoffs, consistent follow-up.
Comfortable communicating with clients and vendors professionally (email/Teams/phone as needed).
Strong attention to detail and accuracy (especially for quoting and ordering).
Good judgment and discretion; able to handle sensitive information appropriately.
Remain calm under pressure in a fast-paced environment; able to re-prioritize quickly.

Nice To Haves

Excel proficiency (filters/sorting, basic formulas; pivot tables a plus).
Technical exposure/education (A+/Network+, helpdesk experience, IT fundamentals).
Familiarity with MSP tools/concepts (ticketing/PSA/RMM).

Responsibilities

Coordinate quoting and procurement end-to-end: request pricing, assemble quotes, confirm availability/lead times, place orders, track shipments, and resolve vendor/order issues.
Communicate with clients and vendors regarding lead times, substitutions/backorders, and delivery coordination.
Maintain accurate records (tickets, quotes, POs, order status updates, delivery confirmations, warranty/asset details as applicable).
Monitor Teams, ticket queues, and email for urgent items, client-impacting issues, and VIP requests.
Acknowledge requests professionally, gather missing details, and route to the right internal owner(s).
Escalate with clear context, priority, and next steps—and follow through until the item is truly owned/resolved (close-the-loop coordination).
Work with leadership team on client communications such as newsletters and real time alerts.
Support project execution: assist with scheduling, task tracking, meeting notes, status updates, documentation, and internal communications.
Provide client-facing updates (status, next steps, blockers, timing changes) with guidance from the project lead as needed.
Over time, lead smaller internal or client initiatives independently (process improvements, internal rollouts, onboarding steps).