Part-Time Operations Coordinator - Food and Wellness Network

Public Health Management Corporation•Philadelphia, PA

24d

About The Position

The Operations Coordinator for the Food and Wellness Network (FAWN) at Turning Points for Children handles purchasing and storage of food and supplies, service requests, client greetings and intake, data management, family package assembly, required reporting, and additional support as needed. The coordinator serves as the on-site task manager for volunteers at the pantry and reports to the FAWN Program Director.

Requirements

Bachelor’s degree.
At least two years of experience related to hunger relief, food services, or social services.
Good interpersonal skills and comfort working in a fast-paced environment.
Organizational and problem-solving skills.
Comfort with conflict management and difficult conversations.
Professionalism in establishing ethical, client-oriented, and non-self-interested relationships.
Typing, basic computer-operation, and Microsoft application skills, such as PowerPoint and Excel.
Comfort working with numbers.
Ability to complete paperwork and other responsibilities accurately and on time while maintaining an organized work environment.
Ability to improve processes and systems while facilitating input and suggestions from others.
Cultural sensitivity to the needs and diversity of multicultural communities.
Ability to meet the physical requirements of managing food loading and storage and preparing food bags.

Responsibilities

Manage on-site operations for FAWN pantries and liaise with site contacts when relevant.
Order food weekly, accept deliveries, and assist with restocking supplies, including breaking down large-volume purchases.
Coordinate packing bags for other Turning Points programs and partners.
Assist with calls to FAWN, collect intake information, determine eligibility, and schedule pantry appointments.
Greet clients during distribution hours and ensure that relevant intake requirements are completed before pantry resources are received.
Collect and record data, including food purchased, donations received, households served, and food distributed.
Help arrange deliveries of in-kind donations, sort donations, and coordinate their distribution to clients as appropriate.
Coordinate logistics for pop-up pantries when relevant.
Recruit volunteers to support pantry operations, including unloading and storing donations, stocking shelves, and staffing the pantry.
Monitor, coordinate, and manage pantry volunteers, including facilitating meetings and trainings.
Orient new volunteers to TPFC and FAWN pantry policies, procedures, and expectations.
Develop social media content and communication materials for FAWN.
Support partnerships that can provide resources and tools to FAWN clients based on their needs.
Support the Case Management program where needed.
Attend mandatory training programs provided by Philabundance.
Report problems and risk-management issues to the FAWN Program Director.
Participate in staff, team, and supervisory meetings as scheduled.
Participate in quality improvement and training activities.
Maintain alignment with Turning Points for Children’s vision, mission, and goals, and maintain high ethical standards.
Perform other duties and projects as assigned by a supervisor or executive management.