Operations Coordinator, Home Hospital

Mass General Brigham•Salem, MA

6d•$20 - $28•Onsite

About The Position

Join an innovative care model that brings hospital-level care directly into patients’ homes. The Mass General Brigham Home Hospital program transforms acute care delivery. In the role of Operations Coordinator, you will support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative, there are times when you will meet with patients and families face-to-face and conduct telephonic outreach as part of the care coordination process. This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and is excited to help build the future of home-based care.

Requirements

High School Diploma or Equivalent required
Experience in an administrative or operational support role, preferably in a healthcare or hospital setting (2-3 years required)
Strong organizational and time management skills with attention to detail.
Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.
Ability to handle multiple tasks simultaneously and prioritize effectively.

Nice To Haves

Associate's Degree in a Related Field of Study preferred
Basic understanding of hospital operations and regulatory requirements is a plus.

Responsibilities

Support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups.
Assist patients and families with screening, consent, and enrollment.
Monitor admissions and referrals.
Manage supplies and equipment.
Help maintain critical workflows to deliver quality care at home.
Acquire a detailed understanding of the Home Hospital model and work independently onsite.
Work alongside colleagues throughout the Mass General Brigham system.