Staffing Scheduler / Coordinator, Home Hospital

Mass General Brigham•Somerville, MA

2d•Hybrid

About The Position

Mass General Brigham (MGB) Home Hospital provides hospital-level care to patients right in their own homes. Patients receive in-person clinical care along with virtual monitoring and support from a full care team—helping them recover comfortably at home instead of staying in the hospital. As a Staffing Scheduler/Coordinator, you’ll play a critical role in supporting this innovative care model by ensuring the right clinicians are in the right place at the right time. This is a fast-paced, highly collaborative role where your organization, communication, and problem-solving skills directly support frontline teams and patient care delivery.

Requirements

High School Diploma or equivalent
1–2 years of customer service experience (healthcare or clinical setting preferred)
Proficiency in Microsoft Office Suite (Teams, Excel, Word, PowerPoint)

Nice To Haves

Associate’s Degree in Healthcare Administration or a related field
At least 2 years of experience in scheduling, administrative support, receptionist, or customer service roles
Experience in a call center or high-volume practice environment
Experience with EMR systems
Experience with Epic (Cadence), UKG Dimensions, and/or Amion
Understanding of medical terminology

Responsibilities

Create, maintain, and optimize schedules for nursing and patient care services staff to ensure full shift coverage
Balance operational needs with scheduling guidelines, including union considerations where applicable
Manage open shifts and last-minute coverage needs
Coordinate vacation and holiday scheduling processes
Work within key systems including Epic Cadence, Amion, Microsoft Teams Shifts, and UKG
Maintain and update scheduling templates in Epic Cadence
Coordinate daily patient visit assignments, including advance planning for weekends
Collaborate closely with Clinical Leaders, Nursing Supervisors, and Charge Nurses
Serve as a key point of contact for scheduling-related needs and questions
Support general administrative and office operations as needed
Run reports, support schedule analytics, and assist with capacity planning tools
Participate in Home Hospital committees and collaborate across interdisciplinary teams