Staffing Scheduler / Coordinator, Home Hospital

Mass General Brigham • Somerville, MA

6d • $20 - $28 • Hybrid

About The Position

Mass General Brigham (MGB) Home Hospital provides hospital-level care to patients right in their own homes. Patients receive in-person clinical care along with virtual monitoring and support from a full care team—helping them recover comfortably at home instead of staying in the hospital. As a Staffing Scheduler/Coordinator, you’ll play a critical role in supporting this innovative care model by ensuring the right clinicians are in the right place at the right time. This is a fast-paced, highly collaborative role where your organization, communication, and problem-solving skills directly support frontline teams and patient care delivery.

Requirements

• High School Diploma or equivalent
• 1–2 years of customer service experience (healthcare or clinical setting preferred)
• Proficiency in Microsoft Office Suite (Teams, Excel, Word, PowerPoint)

Nice To Haves

• Associate’s Degree in Healthcare Administration or a related field
• At least 2 years of experience in scheduling, administrative support, receptionist, or customer service roles
• Experience in a call center or high-volume practice environment
• Experience with EMR systems
• Experience with Epic (Cadence), UKG Dimensions, and/or Amion
• Understanding of medical terminology

Responsibilities

• Create, maintain, and optimize schedules for nursing and patient care services staff to ensure full shift coverage
• Balance operational needs with scheduling guidelines, including union considerations where applicable
• Manage open shifts and last-minute coverage needs
• Coordinate vacation and holiday scheduling processes
• Work within key systems including Epic Cadence, Amion, Microsoft Teams Shifts, and UKG
• Maintain and update scheduling templates in Epic Cadence
• Coordinate daily patient visit assignments, including advance planning for weekends
• Collaborate closely with Clinical Leaders, Nursing Supervisors, and Charge Nurses
• Serve as a key point of contact for scheduling-related needs and questions
• Support general administrative and office operations as needed
• Run reports, support schedule analytics, and assist with capacity planning tools
• Participate in Home Hospital committees and collaborate across interdisciplinary teams

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums and bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED