Operations Coordinator Physician Practice-Urogynecology and Complex Gynecology Full Time Days
About The Position
The Operations Coordinator Physician Practice manages the daily operations of practice site(s), supervises clinical and administrative support personnel, coordinates provider schedules, manages practice collections, and ensures service excellence and service recovery as needed. The role manages workload distribution and task priorities and serves as a front-line communication point for staff feedback about quality and productivity. The coordinator may also perform staff work in assigned areas when not carrying out coordinator functions. This is a full-time, salaried position of 40 hours per week at Lake Forest Hospital, with a Monday-through-Friday schedule. The position reports to the Practice Manager or Director and adheres to Northwestern Medicine’s mission, values, ethics, compliance requirements, policies, procedures, and relevant regulatory and accreditation standards.
Requirements
- Bachelor’s degree or equivalent work experience.
- At least three years of work experience in a medical or related business.
- Comprehension of insurance plans, including HMO, PPO, POS, commercial, Medicare, and Medicaid.
- Solid understanding of patient flow in a medical office.
- Leadership experience.
- Working knowledge of medical software, Word, and Excel.
- Experience managing daily cash activity and reconciling income reports with daily payments.
Nice To Haves
- Clinical experience as an MA, LPN, or RN.
- Knowledge of CPT and ICD-9 coding.
- Supervisory experience.
Responsibilities
- Supervise and direct the office’s front-line clinical and clerical staff.
- Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
- Oversee and direct day-to-day office operations within budget guidelines.
- Manage provider schedules with templates and optimize patient care hours to enhance productivity.
- Schedule staff and allocate resources across operating hours to maximize patient access and satisfaction, provider and staff productivity, efficiency, cost savings, and operational efficiency.
- Conduct timely and accurate cash management, including overseeing co-pay and patient-balance collections, in-house cash balances, and bank deposits.
- Ensure service excellence and perform service recovery when necessary.
- Manage office and medical-surgical supplies within budget.
- Ensure accurate data collection and entry by site staff through training and compliance monitoring, and facilitate information flow to and from central administrative offices.
- Conduct regular office staff meetings.
- Attend and actively participate in manager and supervisor meetings.
- Maintain patient dignity and confidentiality at all times.
- Review and approve automated time reports for accuracy.
- Develop tools to support staff and enhance efficiency.
- Provide input into staff performance reviews, potentially participate with the manager in conducting reviews, and provide one-to-one coaching and mentoring.
- Plan, execute, and resolve routine practice technical needs, including phones, copiers, fax machines, and PCs.
- Monitor daily transaction activity to ensure compliance with procedures.
- Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
- Develop and implement policies and procedures as needed to support the practice.
- Complete other duties as assigned.
Benefits
- Northwestern Medicine offers a wide range of benefits supporting employees’ physical, emotional, and financial well-being and protection for unexpected life events.
- Tuition reimbursement.
- Loan forgiveness.
- 401(k) matching.
- Lifecycle benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
